Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sharon McAuley

Larne,Antrim

Summary

Professional with expertise in record-keeping accuracy and patient support, ensuring effective interactions with assertiveness and courtesy. Proven ability to maintain professionalism under pressure while delivering exceptional customer service and managing multiple tasks efficiently. Proficient in stock management, upholding confidentiality, and adapting to changing priorities. Focused on reliability and punctuality, ready to contribute skills in a fast-paced, precision-driven environment.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

Medical receptionist

Ballyclare Group Practice
Ballyclare, Antrim
12.2023 - Current
  • Protected patient confidentiality by strictly adhering to data protection regulations.
  • Built trusting relationships with patients through professional communication.
  • Handled sensitive information discreetly, fostering trust within patient interactions.
  • Updated patient medical records meticulously for accurate treatment history tracking.
  • Facilitated smooth clinic operations by assisting doctors with administrative tasks.
  • Maintained clean reception area, promoting a positive clinic environment.
  • Scheduled patient appointments accurately using [Type] booking system.
  • Responded calmly and compassionately in emergency situations, ensuring patient comfort.

Care assistant

Kingdom Healthcare
Belfast
01.2023 - 12.2023
  • Respected privacy and dignity of each resident during provision of care services.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Administered medication to patients, ensuring proper health management.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Monitored client health conditions and reported immediate issues to manager.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Positioned, lifted and transported patients with limited mobility.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.

Team leader supervisor

Argos
Larne, Mid and East Antrim
03.2004 - 11.2023
  • Identified areas of improvement, implementing changes accordingly.
  • Streamlined processes for increased efficiency in operations management.
  • Monitored performance metrics, adjusting tactics when necessary for optimal results.
  • Ensured timely completion of projects through diligent supervision and guidance.
  • Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
  • Facilitated training sessions for skill development amongst employees.
  • Fostered a positive work culture by promoting open dialogue and transparency.
  • Optimised resource allocation to ensure cost-effective operations management.
  • Expedited problem-solving to deliver swift solutions during crisis situations.
  • Improved customer satisfaction with proactive handling of complaints and queries.
  • Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
  • Boosted team morale by initiating regular feedback sessions.
  • Implemented new strategies for improved performance.
  • Upheld high standards of service delivery by providing constructive feedback to team members regularly.
  • Developed strong relationships within the team, fostering a collaborative working environment.
  • Supervised staff's daily activities to ensure adherence to quality standards.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
  • Reworked staff assignments and workflows to meet production targets.
  • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
  • Conducted workplace safety inspections whilst setting personal example for health and safety.
  • Used production trackers to generate performance reports and data.
  • Oversaw inductions, training and probation procedures for new starters.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Fostered positive employee relationships through communication, training and coaching.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.

Education

HNC - Business and finance

Belfast Institute of further education
Belfast
09.1996 - 05.1998

Skills

  • Record keeping accuracy
  • Empathetic support
  • Assertiveness and courtesy
  • Professionalism under pressure
  • Patient interaction
  • Customer service excellence
  • Methodical multitasking
  • Stock management
  • Confidentiality and discretion
  • Reliability and punctuality
  • Adaptability to priorities

Timeline

Medical receptionist

Ballyclare Group Practice
12.2023 - Current

Care assistant

Kingdom Healthcare
01.2023 - 12.2023

Team leader supervisor

Argos
03.2004 - 11.2023

HNC - Business and finance

Belfast Institute of further education
09.1996 - 05.1998

Similar Profiles

Create profile
Sharon McAuley