Sharon Leonidas

• Daily office admin - answering phones, greeting visitors to office, processing emails, finding lost pupils, registering BMU, issues office supplies.
• Producing smart cards daily and adding and removing students from the systems when necessary
• Trips - providing support to EVC, assisting trip leaders. Adding trips to WisePay, chasing payments.
• Evolve - checking the main body of the form for accuracy and risk assessments, check registers are accurate and uploaded. Attending weekly meetings/PA to EVC.
• School buses -taking calls, chasing lost property, booking students on adhoc bus routes. Checking buses arrive and depart on schedule, and handling delays by communicating with parents, coach companies and arranging alternative transport. Proficient in chasing debts at the end of each term using Stripe and ACAR reports.
• Assisting at the Open day events, promoting Whitgift and the bus service.

• Ensuring residents comply with the terms and conditions of their tenancy
• Providing support and advice to resident
• Property and Estate inspections - and carrying out follow up and post inspections.
• Serving Notices and attending Court hearings for possession.
• Dealing with vulnerable residents or those with needs in a sensitive yet professional way.
• Mediated disputes between tenants, resulting in a peaceful living environment.
• Facilitated resident meetings, leading to better communication and understanding between tenants and management.

• Allocation & letting of secure, temporary and licenced tenancies, ensuring tenants are aware of principle terms and conditions of tenancy offered.

Leading and managing a team of lettings officers and garage officers in maximising the letting of council properties and garages across the borough.

• Providing a first class Lettings service to Council tenants with excellent levels of customer care.
• Ensuring tenants are aware of the principle terms and conditions of the tenancy offered.
• Providing monthly statistics and performance information.
• Providing a well managed admin, support and reception service.
• Managing effective delivery of the garage service, ensuring voids are progressed within a time period and garages relet efficiently to avoid unnecessary void period.
• Responsible for the teams financial management system, making recommendations and implementing improvements, identifying potential savings and ensuring expenditure within budget.
• Staff management and development. Regular 121 meetings, setting objectives for appraisal and supporting staff to achieve, ensuring performance, competency and attendance targets are met.
• HR policies - recruitment, H&S policies, Risk assessments, processing leave, implementing sickness policy, following Competency policy.
• Liaising both verbally and in writing to external agencies: Police, NHS, Councillors, MP, other councils, contractors and organisations.

Various Housing Admin roles within this period.