Sharon Jackson

Supported daily operations to facilitate efficient workflow and enhance customer satisfaction.
Organised website orders by date to ensure seamless processing in production warehouse.
Responded to customer calls and provided accurate job pricing information.
Maintained streamlined warehouse operations and ensured timely machining of jobs.
Coordinated packaging and delivery bookings with couriers.
Scheduled collection and delivery of goods using company van, ensuring all paperwork was in order for the accountant.
Addressed customer service enquiries and contributed to general office operations.

Assisted in inputting product details through computer software.
Reviewed entries for accuracy and completeness to ensure data integrity.
Handled customer service interactions by addressing calls and enquiries with professionalism.

• Handled confidential documents with discretion, adhering to data protection policies.
• Photocopied and printed documents for office team members.
• Maintained organised and updated file systems for easy staff use.
• Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
• Greeted visitors and appropriately directed to designated areas.
• Completed work to agreed standards and specifications.
• Entered and verified computer data to create reliable records.
• Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff.
• Managed diary and scheduled meetings for senior management, facilitating efficient time management.
• Assisted in the implementation of new office procedures, improving overall efficiency and productivity.
• Sorted and distributed incoming mail and communications.
• Monitored office supplies and reordered stock as necessary, maintaining optimal levels for business operations.
• Updated spreadsheets with key metrics to track information for staff.
• Identified office equipment malfunctions and scheduled maintenance activities with repair teams to restore functionality.
• Processed customer orders for services to ensure timely fulfilment and enhance customer experience.
• Processed expense claims and invoices, supporting the finance team with accurate record-keeping.
• Found and retrieved requested information by searching files, databases and storage media for authorised individuals.

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Greeted visitors warmly, providing a professional first impression of the organisation.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Responded to enquiries from clients, vendors and members of public.
• Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
• Greeted arriving guests and personally escorted to offices or meeting spaces.
• Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
• Provided administrative support to various departments, aiding in document preparation and filing tasks.
• Directed clerical tasks, including copying, faxing and file management.
• Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
• Organised smooth flow of incoming and outgoing parcels and communication.
• Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
• Received and dispersed incoming mail and correspondence, shipping outgoing items daily.