Sharon Hoy
Bonnybridge,United Kingdom
Summary
Accomplished professional with expertise in leadership and teamwork, project management, and negotiation. Demonstrates strong communication proficiency and excels in multitasking and prioritisation. Possesses regulatory and financial acumen, driving successful outcomes in complex environments. Committed to leveraging skills for strategic growth and innovation. Able to impart clear vision for cohesive, high-performance team.
Ready to apply experience to a new challenging role.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work history
Senior Manager, Recoveries
Lloyds Banking Group
Glasgow, Glasgow City
2023.08 - 2026.01
- Maximised team performance through establishment of a collaborative culture, enhancing engagement among 85 colleagues.
- Elevated customer service levels through the development and implementation of targeted training and coaching initiatives.
- Enhanced operational efficiency by implementing new processes and managing third-party supplier relationships to support business objectives.
- Achieved strategic alignment within the function, driving rapid change while ensuring compliance with all regulatory standards.
- Delivered analysis and strategic feedback to senior stakeholders, influencing training sessions on policy trends.
- Reduced operational costs by maintaining optimal staffing levels in line with business forecasts.
- Facilitated performance reviews within professional panels, ensuring timely and constructive feedback was provided.
- Resolved complex HR issues, including grievances and colleague exit strategies, ensuring smooth transitions.
Manager, Recoveries
Lloyds Banking Group
Glasgow, Glasgow City
2008.08 - 2023.08
- Secured favourable outcomes in complex customer negotiations during mediations.
- Implemented cost-saving measures to reduce overhead expenses significantly.
- Enhanced department efficiency by streamlining operational processes.
- Identified key improvement areas that enhanced team performance through effective performance reviews.
- Improved strategic planning with accurate sales forecasts.
- Developed skills of 7 direct reports through focused training initiatives.
- Completed projects on schedule through effective timeline management.
Associate Director, Intensive Care Unit
Lloyds Banking Group
Rosyth, Fife
2004.01 - 2008.07
- Assisted in developing processes, procedures, training guides, and customer treatment manual, ensuring alignment with policies and regulatory compliance.
- Participated in risk forums and aided in implementing necessary customer oversight measures.
- Supervised five staff members to enhance team performance and collaboration.
- Developed strong relationships with key stakeholders across divisions and donor areas to foster collaboration.
- Established team to manage high net worth individuals facing financial difficulties, enhancing support and engagement.
Education
Scottish Qualifications Certificate -
Greenfaulds High School
Cumbernauld, North Lanarkshire 1986.08 - 1992.06
Skills
- Leadership and teamwork
- Project management
- Negotiation expertise
- Communication proficiency
- Multitasking and prioritization
- Regulatory and financial acumen
Affiliations
- Box fit exercise
- Cooking
- Forrest walks with the family
Timeline
Senior Manager, Recoveries
Lloyds Banking Group
2023.08 - 2026.01
Manager, Recoveries
Lloyds Banking Group
2008.08 - 2023.08
Associate Director, Intensive Care Unit
Lloyds Banking Group
2004.01 - 2008.07
Scottish Qualifications Certificate -
Greenfaulds High School
1986.08 - 1992.06