Summary
Overview
Work history
Education
Skills
Timeline
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Sharon Howson

Glasgow

Summary

Driven professional with over nine years of experience in fleet account management, operations, and stakeholder engagement. Skilled in developing cost-efficient fleet strategies, conducting fleet cost reviews, and helping businesses transition from ICE vehicles to electric vehicles (EVs). Adept at negotiating with suppliers, managing compliance with FCA, GDPR, and fleet regulations, and producing data-driven forecasts. Strong leadership, organisational, and communication skills with a proven record of delivering savings, driving efficiency, and supporting sustainability initiatives.

Overview

26
26
years of professional experience

Work history

Account Manager SME

Fleet Alliance
Glasgow
05.2016 - 09.2025
  • Manage a diverse client portfolio, delivering compliant, cost-effective fleet solutions across multiple sectors.
  • Advise on fleet strategy including funding models, vehicle mix, and market trends to optimise fleet performance.
  • Support clients in transitioning from ICE vehicles to EVs, advising on funding, infrastructure, and overcoming operational challenges.
  • Conduct fleet cost analysis, reviewing clients’ existing fleets to identify savings, improve utilisation, and implement cost reduction strategies.
  • Liaise with manufacturers, suppliers, and finance companies to negotiate commercial terms and secure efficiencies.
  • Produce detailed budget forecasts, performance reports, and data analysis for senior management to support decision-making.
  • Ensure compliance with FCA regulations, GDPR, and fleet governance frameworks.
  • Collaborate with colleagues and stakeholders to monitor and maintain income, unit targets, and profitability.

Deputy Manager

Warehouse Ltd
Glasgow
11.2009 - 05.2016
  • Led daily store operations including workforce planning, payroll, and rota management.
  • Supervised and developed team members, ensuring compliance with company policies and health & safety regulations.
  • Analysed daily and weekly performance reports to inform commercial decisions and improve efficiency.
  • Oversaw inventory control, procurement, and stock
  • Delivered customer service excellence, handling escalations and maintaining client satisfaction.

IT Systems Analyst

Stella Travel UK
Glasgow
05.2008 - 01.2009
  • Delivered IT support, system reporting, and technical troubleshooting.
  • Installed, maintained, and repaired hardware components, ensuring optimal functionality.
  • Coordinated with 1st line support to streamline processes.
  • Performed back-up procedures regularly, protecting valuable information.

IT Assistant

Black & Lizards Ltd
Glasgow
04.2005 - 05.2008
  • Provided 1st line IT support across 21 branches, assisting 150+ users.
  • Implemented system rollouts and monitored performance to improve operational efficiency.
  • Produced technical reports and liaised with managers and directors on branch IT performance.
  • Provided prompt assistance to staff for resolving IT-related issues.
  • Handled the migration of data during system upgrades smoothly.

Customer Service Assistant

International Travel
01.2000 - 01.2005

Crew Member

McDonald's Resturant
01.2000 - 01.2005

Agency Administrator

Manpower Agency
01.2000 - 01.2005

Education

Access to Humanities -

Cardonald College
Glasgow
01.2012 - 1 2013

IT System Support Technician Professional -

Cardonald College
Glasgow
01.2002 - 1 2004

High School Qualifications -

Woodfarm High School
East Renfrewshire
01.1995 - 1 2000

Skills

  • Fleet strategy & operations
  • Fleet cost analysis & savings identification
  • EV transition & sustainability leadership
  • Supplier & stakeholder management
  • Budget monitoring & forecasting
  • Compliance (FCA, GDPR, fleet regulations, Operator Licence awareness)
  • Customer relationship management
  • Team leadership & development
  • Data analysis & performance reporting
  • Process improvement & efficiency
  • Commercial negotiations

Timeline

Account Manager SME

Fleet Alliance
05.2016 - 09.2025

Access to Humanities -

Cardonald College
01.2012 - 1 2013

Deputy Manager

Warehouse Ltd
11.2009 - 05.2016

IT Systems Analyst

Stella Travel UK
05.2008 - 01.2009

IT Assistant

Black & Lizards Ltd
04.2005 - 05.2008

IT System Support Technician Professional -

Cardonald College
01.2002 - 1 2004

Customer Service Assistant

International Travel
01.2000 - 01.2005

Crew Member

McDonald's Resturant
01.2000 - 01.2005

Agency Administrator

Manpower Agency
01.2000 - 01.2005

High School Qualifications -

Woodfarm High School
01.1995 - 1 2000

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Sharon Howson