SHARON HINGLEY
Stoke on Trent
Overview
32
32
years of professional experience
Work history
Office manager
Oakley’s Farm Group Ltd
Stoke on Trent , Staffs
2025.04 - 2026.04
- Managed supplier relationships to secure best pricing and service delivery.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Streamlined invoice processing procedures for smoother financial operations.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Enforced clerical team compliance with industry best practices and internal policies.
Office Manager
Sandbach Midas Construction
Sandbach , Cheshire
2016.04 - 2025.04
- I use xero, excel, word and e mail daily.
- Payroll
- Cis returns
- Purchase ledger
- Allocate costs to projects
- General admin
- Look after company vehicle servicing repairs etc
- Create invoices
- Order materials and produce purchase orders
- Match invoice and purchase orders and pass for payment
- Look after citb grants and do the levy returns
- Staff training recording and booking
- Book all building control visits
- Make client appointments
- Answer all calls and transfer/ take messages
- Update in house computer systems
- Producing power point quotes for client
- Insurances quotes and renewals
CSR Customer Services
Johnson Health Tech
Stoke on Trent
2015.07 - 2016.04
- Taking incoming calls to a busy customer services dept, going through repair requests online and allocating parts and engineers, using sage, excel, word and an in house system.
- Diagnosing what is required for repairs
- General admin
- Any other tasks requested by our department manager to do with parts and customer service department
Engineer Controller
Paul Broad Fitness Solutions Ltd
Stoke on Trent
2006.10 - 2015.07
- Planning engineers daily jobs and schedule
- Accounts invoicing clients and credit control
- Customer services and some payroll duties
- Answering service calls
- Arranging installations of gyms and new equipment
- Providing quotes for service contracts and new equipment
- Sourcing and ordering parts
- Assisting vat return
- Stock management
Head Receptionist / Revenue Manager
Ramada Hotels
Stoke on Trent/ Chester
2005.02 - 2006.10
- Reception duties
- Checking in and out of guests
- Staff rotas
- Answering reservation calls
- Taking payments
- Showing guests to rooms and around the hotel
- Cashing up and banking
- Revenue reports and forecasting.
- Training new staff
- Going to different hotels within the chain to train staff
Receptionist
Johnson Tiles Ltd
Stoke on Trent
2004.04 - 2005.02
- Reception
- Staff expense claims
- Arranging lunches, tea and coffee for meetings and conferences
- Mail shots
- Sending out brochure requests / using a franking machine
- Answering online tile queries
- Allocating incoming calls to the relevant person
- Admin to the directors
- Using e mail, word, excel daily
- Assigning pool vehicles to sales representatives
Receptionist
The Upper House Hotel
Stoke on Trent
2000.04 - 2004.04
- Reception duties
- Setting up rooms and tables for weddings
- Food prep
- Cooking breakfasts
- Bar work
- Waiting on
- Cleaning of bedrooms
- Making bookings for weddings, functions and bedrooms
Cash office/ epos/ admin/ tills/ deli/bakery/supervisor
Somerfield
Stoke on Trent
1994.03 - 2000.04
- Deli counter
- Serving customers slicing cooked meats cheese and wrapping to weight
- Arranging the display on the counter
- Weighing as per customers requests
- Reducing stock
- Stock and order
- Management reports
- Cashier on a checkout / checkout supervisor
- Cash office assduntant
- Epos clerk- replacing all pos within the store to display correct prices and changes
- Displaying offer posters correctly
- Use of in house computer system to change prices weekly and make sure all items scan correctly at the checkout
- Daily handling of money stick and staff
- I started here on the deli counter and then did the bakery, cashier, Epos clerk then Epos supervisor and then cash office and till supervisor.
Skills
- Quick learner
- Self Motivated
- Credit control
- Customer service
- Food prep
- Payroll
- Purchase orders
- Computer systems
- Excel
- Power point
- Word
- Sage
- Xero
HOBBIES
Showing horses, Wedding and birthday cake making, Flowers arranging and funeral flowers
Timeline
Office manager
Oakley’s Farm Group Ltd
2025.04 - 2026.04
Office Manager
Sandbach Midas Construction
2016.04 - 2025.04
CSR Customer Services
Johnson Health Tech
2015.07 - 2016.04
Engineer Controller
Paul Broad Fitness Solutions Ltd
2006.10 - 2015.07
Head Receptionist / Revenue Manager
Ramada Hotels
2005.02 - 2006.10
Receptionist
Johnson Tiles Ltd
2004.04 - 2005.02
Receptionist
The Upper House Hotel
2000.04 - 2004.04
Cash office/ epos/ admin/ tills/ deli/bakery/supervisor
Somerfield
1994.03 - 2000.04