Sharon Higgins
Kenilworth, Warwick,England
Summary
Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
47
47
years of professional experience
Work history
Store manager
Savers
Wareick, Warwickshire
2017.11 - Current
- Assisted customers in locating products around the shop floor promptly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Maintained an organised stock room for easy accessibility of goods.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coached underperforming employees improving their job performance significantly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Implemented promotional displays to increase product visibility and sales.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw business staffing and training, building successful, customer-focused team.
- Enforced service standards to maintain establishment reputation for excellence.
Payroll supervisor
National grid
London, London
1990.11 - 2011.11
- Reduced errors in the payroll system through meticulous data entry and validation.
- Ensured timely payroll processing by managing all payroll functions.
- Facilitated smooth year-end closing activities including P60 distribution and final reconciliation processes.
- Maintained confidentiality of all payroll information as per Data Protection Act guidelines.
- Responded promptly to employee queries about payslips, fostering better communication within the team.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
Personal secretary
Greater London council
London, London
1979.07 - 1987.06
- Ensured punctuality with meticulous diary management and scheduling.
- Handled queries from internal and external contacts to ensure timely responses.
- Conducted research for special projects, yielding valuable insights for executives,.
- Offered comprehensive support by taking meeting minutes when required.
- Organised complex travel arrangements, resulting in smooth executive trips.
- Promoted confidentiality with careful handling of sensitive documents.
- Enhanced productivity through efficient records management system maintenance.
- Maintained an organised filing system, promoting easy document retrieval,.
- Supported all aspects of project management, ensuring completion within deadlines.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Accepted dictation from staff and created professional documents from provided information.
Education
GCSEs -
Blacken school for girls
BexleySkills
- Cash handling
- Brand Promotion
- Stock control systems understanding
- Store operations efficiency
- Safety consciousness
- Market trend awareness
- Customer Service
- Product knowledge
- Customer engagement
- Team Leadership
Timeline
Store manager
Savers
2017.11 - Current
Payroll supervisor
National grid
1990.11 - 2011.11
Personal secretary
Greater London council
1979.07 - 1987.06
GCSEs -
Blacken school for girls