Summary
Overview
Work history
Education
Skills
Personal Information
References
Timeline
Generic

Sharon Graham

Haltwhistle,Northumberland

Summary

Former Police Officer with over five years of frontline experience, bringing a strong foundation in problem-solving, communication, decision-making, teamwork, and active listening. These transferable skills have supported my successful transition into local government, where I continue to grow professionally and expand my knowledge base.

Currently employed as a Housing Solutions Officer at Gateshead Council, I work to prevent homelessness by assessing and interviewing clients to identify appropriate support pathways. I collaborate with both internal departments and external partners to secure the best possible outcomes for individuals and families in need. Managing a caseload of approximately 60 active cases, I am responsible for maintaining accurate records, monitoring case progression, and making informed decisions in a fast-paced environment. This role demands a high level of organisation, time management, empathy, and collaborative working.

Alongside my professional role, I am studying part-time with the Open University for a Bachelor of Laws (LLB) degree and am approaching the end of my second year.

Overview

33
33
years of professional experience

Work history

Housing Solutions Officer

Gateshead Council
10.2024 - 04.2025
  • Working with clients (to prevent homelessness)
  • Assessing and interviewing my clients
  • Decision making
  • Case load (currently 60 open case)
  • Working with external partners - making referrals
  • Accurate record keeping on council systems

Income Officer

Riverside Housing Association
12.2023 - 10.2024
  • Working with tenant
  • Performance to targets
  • Making referrals to match tenants needs
  • Records notes on Riverside systems
  • Reduce arrears for areas I cover

Police Officer

Cumbria Constabulary
03.2018 - 12.2023
  • Work with the public
  • Work with agencies and partners
  • Support victims and families of crime
  • Record accurate notes on police systems
  • Train students to become officers
  • Trained as a first responder to deal with sexual offences
  • Trained as a family liaison officer
  • Completed a temporary 2 month acting SGT role
  • Delegated incidents
  • Planned duties
  • Worked with internal and external agencies
  • Reviewed officers work
  • Speak with victims and handle any complaints

Front Counter Assistant

Cumbria Constabulary
05.2015 - 03.2018
  • Deal with the public
  • Work with policing staff
  • Work on the computers.
  • Follow strict confidential guidelines
  • Update property spreadsheets
  • Stock take property held in storage

SEN/Behaviour Teaching Assistant

Haydon Bridge High School
09.2007 - 05.2015
  • Work closely with SEN and behavioural students
  • Work closely with other teaching assistants and SENCO
  • Supervise students at break and lunch times
  • Work with emotional and behavioural students
  • Differentiate work
  • Provide feedback for parental meetings and annual reviews

Exam Invigilator

Haydon Bridge High School
05.2011 - 05.2015
  • Provide students with correct exam papers
  • Supervise to AQA and other exam board rules
  • Scribe and read to students

Café Assistant

Brampton – Bite Café
11.2013 - 07.2014
  • Working as part of a team
  • Taking and serving orders, stock rotation

Supervisor

Roman Army Museum
02.2012 - 11.2013
  • Monitor staff members
  • Deal with general public
  • Deal with cash on a daily basis

SEN Teaching Assistant

Humshaugh C of E School
04.2007 - 08.2007
  • Work with small group on daily basis to learn phonics
  • Work in whole classroom settings
  • Supervise children at break times
  • Provide materials and games for literacy support work

Temp Leader/Assistant

Henshaw Pre-School
10.2006 - 04.2007
  • Worked as temporary leader
  • Planning for each session
  • Provide feedback to parents/carers
  • Met with other agencies

Leader

Corbridge Pre-School
06.2005 - 10.2006
  • Planned and followed the curriculum
  • Worked with teachers at local nursery school
  • Worked with agencies
  • Parental sessions
  • Experienced a Good OFSTED report

Hairdresser

Acomb Hair Salon
04.2000 - 06.2005
  • Hairdressing
  • Working with the general public
  • Been organised and follow a schedule

Deli Assistant

Spar - Haltwhistle
07.1998 - 04.2000
  • Prepared and handled food
  • Worked with customers
  • Worked on check out dealing with cash.

Hairdresser

Bob's Barbers - Hexham
04.1997 - 07.1998
  • Cutting hair
  • Working with the public
  • Handling cash

Counter Assistant

Co-op Superstore
07.1996 - 04.1997
  • Worked on butchery counter
  • Stock control and temperature checks
  • Worked as part of a team

Cosmetics Assistant

Robb's Hexham
07.1995 - 07.1996
  • Worked with customers on a daily basis
  • Cash handling
  • Stock rotation

Hairdresser

Mac One Hair Design - Corbridge
02.1994 - 07.1995
  • Qualified as a hairdresser
  • Worked with clients on a daily basis
  • Followed a time schedule daily
  • Attended training sessions

Hairdresser

Intrim Hair Design
06.1992 - 02.1994
  • Trained to become a hairdresser
  • Went on day release to college
  • Worked closely with customers

Education

High School - 9 GCSE's grades

Haydon Bridge High School
09.1989 - 06.1992

Bachelor of Law - undefined

Open University

Assessor -

SFJ
03.2023 -

Microsoft office -

Reed
09.2023 -

higher level teaching assistant -

Stonebridge
07.2015 -

Skills

  • Decision making
  • Communication
  • Administration
  • IT skills
  • Assessor
  • Listening skills
  • Time management
  • Organised

Personal Information

Hobbies: Swimming regularly, Participating in the Great North Run, Walking regularly with my dog, Attending a gym and classes, Spending time with family, Fundraising

References

References available upon request.

Timeline

Housing Solutions Officer

Gateshead Council
10.2024 - 04.2025

Income Officer

Riverside Housing Association
12.2023 - 10.2024

Microsoft office -

Reed
09.2023 -

Assessor -

SFJ
03.2023 -

Police Officer

Cumbria Constabulary
03.2018 - 12.2023

higher level teaching assistant -

Stonebridge
07.2015 -

Front Counter Assistant

Cumbria Constabulary
05.2015 - 03.2018

Café Assistant

Brampton – Bite Café
11.2013 - 07.2014

Supervisor

Roman Army Museum
02.2012 - 11.2013

Exam Invigilator

Haydon Bridge High School
05.2011 - 05.2015

SEN/Behaviour Teaching Assistant

Haydon Bridge High School
09.2007 - 05.2015

SEN Teaching Assistant

Humshaugh C of E School
04.2007 - 08.2007

Temp Leader/Assistant

Henshaw Pre-School
10.2006 - 04.2007

Leader

Corbridge Pre-School
06.2005 - 10.2006

Hairdresser

Acomb Hair Salon
04.2000 - 06.2005

Deli Assistant

Spar - Haltwhistle
07.1998 - 04.2000

Hairdresser

Bob's Barbers - Hexham
04.1997 - 07.1998

Counter Assistant

Co-op Superstore
07.1996 - 04.1997

Cosmetics Assistant

Robb's Hexham
07.1995 - 07.1996

Hairdresser

Mac One Hair Design - Corbridge
02.1994 - 07.1995

Hairdresser

Intrim Hair Design
06.1992 - 02.1994

High School - 9 GCSE's grades

Haydon Bridge High School
09.1989 - 06.1992

Bachelor of Law - undefined

Open University
Sharon Graham