Sharon Gonsalves

Company Overview: Global Merchant Payment Processor

• Defined and documented 22 end-to-end solutions for clients, streamlining their operations
• Transformed 50 client requirements into detailed product specifications.
• Improved solution quality by 40% by collaborating with product owners and business analysts.
• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Created data models to support decision-making processes.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

Company Overview: Global Acquirer and Merchant Payment Processer for businesses requiring payment solutions

• Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
• Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
• Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
• Increased stakeholder satisfaction by maintaining transparent communication channels and providing regular updates on project progress.
• Instrumental in fostering an environment conducive to open communication, resulting in increased trust among team members and improved decision-making processes.
• Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
• Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
• Worked to provide continuous improvement for product development lifecycle.

• Established and managed the product vision and strategy for multiple gateways.
• Managed effective product backlog and worked closely with the product and engineering teams to ensure alignment of goals and key deliverables
• Streamlined 25 business operational processes, defined and implemented product maintenance strategies for multiple payment gateways
• Worked closely with customers and internal sales teams to identify product use cases and drive key features, enhancements, and requirements
• Led product discovery and dive deep session to identify problems, opportunities and ideate solutions
• Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
• Led cross-functional teams for successful product launches, resulting in increased market share.
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Championed customer feedback loops to continuously refine products according to evolving customer requirements.
• Managed product demonstrations and testimonials for performance evaluation.
• Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.

• Negotiated services and costs within vendor contract for an improved customer experience
• Owned and drove product commercialisation activity to to achieve 125% of revenue goal year-on-year
• Improved business program efficiency by streamlining processes and implementing automation tools.
• Established performance metrics to track progress against goals, enabling proactive adjustments as needed.
• Negotiated and managed contracts with vendors for cost-effective services, reducing operational expenses without compromising quality.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Company Overview: Information Security Consultancy offering penetration testing and security consultancy services

• Created proposals, pitched, and sold to a broad client base (consultancy services)
• Built relationships with senior decision makers
• Orchestrated Workshop Seminar in collaboration with industry leaders, attracted 50+ merchants
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.