SHARON GILES

Responsible for answering incoming alarm calls from elderly/vulnerable service users.

Managed between 50-100 customer calls per day

Provide monitoring support for Sheltered Housing and those living in their own properties.

Answer inbound telephony calls from Councils (Social Services and Homelessness organisations), responsive repairs, community equipment repairs, Anti Social Behaviour and noise complaint calls.

Use appropriate processes and procedures while delivering the highest level of customer service.

Assisting the client in the rapid roll out of the Autumn Booster Seasonal vaccination campaign.

My role was to aid callers in booking their vaccination's and to accurately capture personal information whilst adhering to GDPR regulations.

A short term contract which ended on 31/10/2022.

Working for HMPO during the busy Summer season.

This was a high pressured environment receiving inbound calls from citizens who required updates as to the status of their applications, documents that were required in order to proceed and arranging emergency passports for members of the public who found themselves in distressing situations whilst working within specific client guidelines.

Initially employed by an agency to work on the NHS Covid 119 campaign I was retained by Teleperformance. My role was to speak to members of the public - on occasion the most vulnerable in society - to reassure, signpost to other services and to offer practical advice on next steps. Dealing with rapidly changing and sensitive information on a daily basis. Unfortunately the contract was lost to another outsourcing company and although I was offered an alternative role within the company decided to offer my resignation and look for an alternative role.

After a break to start a family my husband and I started a building business

I successfully ran and supported his role in providing all of the administrative tasks

Invoicing, PAYE, customer relations, ordering materials, VAT, updating health and safety protocols, ensuring staff information is up to date.

Ensuring front line travel agents were provided with support whilst using an online booking service

Dealing with telephone queries to ensure any issue is resolved in a timely and satisfactory manner.

Working as part of our family business undertaking all administration tasks including : invoicing and billing, maintaining financial records. Handling correspondance providing timely responses to enquiries. Ordering materials and logistics to ensure jobs run smoothly. Managed daily scheduling to facilitate organised operations. Handle sensitive information discreetly, adhering strictly to confidentiality protocols at all times.