Summary
Overview
Work history
Education
Skills
Timeline
Barista
Sharon Garland

Sharon Garland

East Retford,Nottinghamshire

Summary

With extensive experience working in the hospitality industry particularly in management of restaurants and bars, I am confident of being recognized as a valued addition to any organization as I am hard working, highly motivated with excellent organizational and multi-tasking skills which enables me to work effectively and efficiently under pressure and handle any problems in the workplace that may occur. With a strong background in targets and a broad range of skills supplemented by management experience, I am able to analyse information and situations then act appropriately. I thrive on the challenge of working within a team and working independently using my own initiative. I possess' strong people and communication skills with leadership qualities. Keen to utilize my skills and experience with any employer who valued enthusiasm and pride in a job well done. Willing to undertake any training that is required .

Overview

32
32
years of professional experience

Work history

Deputy Manager

Centerparcs Sherwood, Leisure Bowl
09.2015 - Current
  • I support the head of department running the busy bar/bowling alley
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Planned and managed resources and budget to support and deliver objectives.
  • Prioritised activities to deliver programmed work within scheduled time and budget.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

General Manager/Chef

The Gate Inn Restaurant & Bar
07.2014 - 09.2015
  • The smooth running of the restaurant on a day-to-day basis
  • Cover for holidays in the kitchen
  • Working to budget with stock control and staffing
  • Training of waiting staff to provide a 1st class service
  • We are a very busy Gastro pub restaurant with a high turnover of dinners; we can do as many as 100 covers on a weekday and more at the weekends
  • We pride our self's that all our food is fresh from the field to the plate
  • Achievements
  • Trained a member of team to management level
  • Achieved cask mask.
  • Tracked KPIs to drive profitability and target delivery.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.

Public House Manager

Camelot Inns
03.2011 - 07.2014
  • Turning the pub around from a drinking/ all male customers to family pub
  • Trained a member of team to management level
  • Achieved cask mask
  • Reason for Leaving:
  • Wanting a new challenge.

Department Manager

Matalan
11.2009 - 03.2011
  • Responsible for training of new and existing staff
  • Monitoring profitability and performance to ensure sales targets are met or exceeded
  • Deliver KPI's through utilization of all available resources in customer service standards
  • Ensure weekly rota's are completed and sufficient staff in place
  • Liaise with representatives on a regular basis
  • Attend weekly meetings with Manager to discuss performance
  • Arranging promotional materials in accordance with company policies
  • Flexible approach to working shifts
  • Multi-task and priorities during busy periods
  • Set staff performance objectives Ensure weekly rota's are completed and sufficient staff in place Responsible for end of day banking or delegate when necessary Deal effectively and efficiently with customer queries and complaints At Perform fortnightly staff rota's to ensure sufficient staff in place Provide excellent customer service to high standards to ensure client satisfaction
  • Achievements
  • Took turnover from £1500 a week to £3000 a week
  • Implemented the party planning and setting up this was my own idea
  • Reason for Leaving:
  • Made Redundant.

Pub Manager/Kitchen Manager, Head Chef

Breweries
06.2001 - 11.2009
  • Worked my way up to being holiday cover for area manager
  • Became area trainer
  • Became a, Ensuring pub adheres to various legal frameworks
  • Responsible for pub safety and security including recruiting and managing security staff
  • Responsible for recruiting, training and managing staff
  • Deal effectively and efficiently with customer queries and complaints
  • Monitoring profitability and performance to ensure sales targets are met or exceeded
  • Ensure weekly rota's are completed and sufficient staff in place
  • Responsible for end of day banking or delegate when necessary
  • Deal effectively and efficiently with customer queries and complaints
  • Perform one-to-one staff appraisals
  • Running promotional campaigns to market house products
  • Organising and advertising events such as live music, comedy nights, quizzes and karaoke
  • Abide by and enforce appropriate licensing regulations
  • Adhere to health and safety and company procedures
  • Flexible approach to working shifts
  • Multi-task and prioritize during busy periods
  • Perform weekly stock take.

Optical Manager

05.1991 - 06.2001
  • Working for various Major Opticians, Achievements
  • Worked my way from sales assistant to manager.

Education

Aston Comprehensive School
South Yorkshire
1981

Skills

  • Highly experienced manager
  • Excellent communication and interpersonal skills at all levels
  • Prioritize workloads and manage time effectively
  • Organize and manage business requirements through a hands on approach
  • Motivate and manager staff to ensure efficient service
  • Provide excellent customer service to high standards to ensure client satisfaction
  • Excellent leadership qualities
  • IT literate
  • Recruitment

Timeline

Deputy Manager

Centerparcs Sherwood, Leisure Bowl
09.2015 - Current

General Manager/Chef

The Gate Inn Restaurant & Bar
07.2014 - 09.2015

Public House Manager

Camelot Inns
03.2011 - 07.2014

Department Manager

Matalan
11.2009 - 03.2011

Pub Manager/Kitchen Manager, Head Chef

Breweries
06.2001 - 11.2009

Optical Manager

05.1991 - 06.2001

Aston Comprehensive School
Sharon Garland