Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Ganguly

Middlesbrough,uk

Summary

Seasoned Production Technician over 3 years of hands-on experience inspecting and testing finished products and performing maintenance tasks such as making minor equipment adjustments. Tech-savvy individual possessing outstanding safety record and documented history of increasing efficiency and decreasing costs. Well-versed in maintaining and monitoring physical inventories and creating comprehensive reports on status of operating equipment. Self-motivated Production Technician follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Working knowledge of machine mechanics and troubleshooting and continuously learns new technologies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Instrumentation Production Technician

NOVACYT-Stokesley
02.2021 - Current
  • Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials
  • Positions parts and subassemblies by using templates or reading measurements
  • Assembles components by examining connections for correct fit; fastening parts and subassemblies
  • Verifies specifications by measuring completed component
  • Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
  • Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Conserves resources by using equipment and supplies as needed to accomplish job results
  • Documents actions by completing production and quality forms
  • Meeting daily targets
  • Building mounts for PCR machines
  • Assembling excitation fibre optic bundles
  • Excellent manual dexterity skills
  • Stock take monthly
  • Writing SOPs and work instructions
  • Daily meetings via teams
  • Using Mygo software to calibrate and verify machines
  • Lab and wet lab safety trained.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Collaborated with R&D department to pilot new production techniques, contributing to innovative product development.
  • Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
  • Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
  • Made sure that products were produced on time and are of good quality.
  • Prepared reports and technical documentation of day-to-day production processes.

Merchandiser/Sales Assistant

Epw American Wrestling-Uk
01.2016 - Current
  • In charge of buying wrestling and selling wrestling merchandise, delivering high quality customer service, dealing with complaints and promotion of the business via social media, uploading videos and keeping regular interaction with followers
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Performed cash, card, and check transactions to complete customer purchases.

Energy Sales Advisor

EAJ-North east
01.2024 - 08.2024
  • ECO 4 Lead generator, generating leads to qualified customers to claim on the current eco4 grant and the GBIS grants, face to face sales.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Responded to in-person and telephone requests for information about company offerings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Express Nail Technician (FREELANCE)

Middlesbrough
01.2018 - 01.2021
  • Self Employed Nail Technician
  • Meeting and greeting customers, delivering high quality customer service providing express nails and gel to hands and toes
  • Having good dexterity and attention to detail.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Assistant Manager/Head Chef

Walkabout Bar-Middlesbrough
01.2014 - 12.2016
  • Overseeing the smooth operation of a busy town centre bar with a hands-on approach, covering any role as required including serving customer, stock checking and replenishments, washing glasses, and cleaning
  • Supervising bar and kitchen staff, ensuring shifts covered efficiently
  • Liaising with security staff to prevent and defuse situations at risk of becoming potentially violent.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.

Assistant Manager

Longlands Hotel-Middlesbrough
01.2011 - 12.2014
  • Ensuring guest bedrooms cleaned to a high standard
  • Assisting the housekeeping team to change linen, vacuum, mop, and dust to tight turnaround deadlines.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Bar Supervisor/Assistant Manager/Head Chef

Walkabout Bar-Middlesbrough
01.2007 - 12.2010
  • Making fresh food to order, working independently in the kitchen including during busy periods such as match days
  • Recruiting, training, and mentoring new staff
  • Compiling staff rotas, cashing up takings
  • Stock checking, and ordering, processing deliveries, storing fresh, frozen, and dry food in the appropriate manner.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Purchased supplies according to expected demand.
  • Poured and prepared mixed drinks for customers daily.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Set up and broke down kitchen for service.

Bar Staff

Walkabout Bar-Middlesbrough
01.2008 - 12.2008
  • Delivering high quality service, serving customer drinks
  • Keeping the bar area clean and tidy, wiping down table, washing glasses.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Maximized sales by recommending specialty drinks and menu items to customers.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Education

GCSE - Maths, English, Science, Performing Arts, Food

KIngs Manor Secondary School
Middlesbrough Uk
07.2003

Skills

  • Excellent verbal communication and active listening skills Relates well to people of all ages and from wide-ranging backgrounds, non-judgmental, and treats others with respect Wide ranging customer service skills, happy to help attitude, and a polite and friendly manner Assertive; able to take charge of challenging situations and deal with conflict Considers the views of others, able to intervene and mediate to resolve issues Able to remain calm under pressure, react to and de-escalate potentially volatile situations Have excellent attention to detail Knowledge in using Microsoft teams, excel and word Regular use of Facebook advertising and promotional work
  • Nail Technician (9 years)
  • Good Dexterity (10 years)
  • Sales (10 years)
  • Customer service (10 years)
  • Customer support (10 years)
  • Supervising experience (10 years)
  • Attention to detail (10 years)
  • Microsoft Word (10 years)
  • Microsoft Office
  • Online promotional work (10 years)
  • English
  • Expert
  • Microsoft Word
  • Machine Operation
  • Materials Handling
  • Testing and troubleshooting
  • Data Entry
  • Product Assembly
  • Precision measuring tools
  • Continuous Improvement
  • ISO Standards Compliance
  • Lean manufacturing techniques
  • Multitasking
  • Attention to Detail
  • Self Motivation
  • Team Collaboration
  • Active Listening
  • Reliability

Certification

  • Emergency First Aid At Work, 04/01/23, 04/01/26, - Dealing with an emergency (Assessing a casualty, monitoring a casualty, Where to get help, electrical incidents.) - Shock (Shock and internal bleeding). - Burns (Burns, electrical burns, chemical burns, chemical burns to the eyes). - Seizures. - Unresponsive and not breathing adult (Unresponsive not breathing adult, face shields and pocket masks, mouth to nose). - AED (Use of an AED, chain of survival) - Choking adult. - Accident recording, reporting and COSHH (Health and safety first aid regulations, First aid kits, accident records, RIDDOR and COSHH). - Hygiene techniques. - Bleeding and wounds - (Bleeding heavily from a wound {Limb, embedded object in a wound} small blisters and splinters, small bruises and wounds, nosebleed).
  • Fire Safety Awareness and Warden Duties, 04/01/23, 04/01/26, - Fire Warden Role and Responsibilities - Legislation - Theory of Fire - Fire Prevention - Structural Fire Protection - Action on Discovering a Fire - Fire Extinguishers - Fire Classification - Practical Use of Fire Extinguishers - Confirmation of Understanding

Timeline

Energy Sales Advisor

EAJ-North east
01.2024 - 08.2024

Instrumentation Production Technician

NOVACYT-Stokesley
02.2021 - Current

Express Nail Technician (FREELANCE)

Middlesbrough
01.2018 - 01.2021

Merchandiser/Sales Assistant

Epw American Wrestling-Uk
01.2016 - Current

Assistant Manager/Head Chef

Walkabout Bar-Middlesbrough
01.2014 - 12.2016

Assistant Manager

Longlands Hotel-Middlesbrough
01.2011 - 12.2014

Bar Staff

Walkabout Bar-Middlesbrough
01.2008 - 12.2008

Bar Supervisor/Assistant Manager/Head Chef

Walkabout Bar-Middlesbrough
01.2007 - 12.2010

GCSE - Maths, English, Science, Performing Arts, Food

KIngs Manor Secondary School
Sharon Ganguly