Sharon Fortune

• Maintained high professionalism in client and colleague interactions.
• Established open communication to enhance customer trust and address enquiries effectively.
• Adhered to regulatory guidelines throughout transactions, minimising legal compliance risks.
• Utilised interpersonal skills to deliver exceptional customer service both internally and externally.
• Fulfilled client requests promptly to sustain high satisfaction levels.

• Participated in business meetings resulting in strategic decision making.
• Prepared meeting agendas to facilitate productive discussions and decision-making.
• Handled high-pressure situations well, made sound decisions utilising all evidence, legislation and guidance available.
• Took fully informed decisions by continuously collaborating with the customer, Jobcentre and outside stakeholders.
• Judged accurate and timely decisions based on knowledge of rules and procedures.

• Established strong relationships with local businesses, ensuring a consistent pool of vacancies for clients.
• Conducted workshops to enhance job seekers' skills.
• Promoted positive attitudes towards work search activities among unemployed individuals through regular group discussions.
• Addressed issues related to unemployment by offering practical solutions.
• Assisted jobseekers for successful employment opportunities.
• Increased employability with tailored coaching sessions.
• Provided ongoing support, leading to sustained employment retention.
• Evaluated clients' backgrounds, resulting in suitable job placements.
• Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
• Liaised with educational institutions for provision of vocational courses to increase clients' skillsets.
• Advised on CV writing techniques and interview strategies leading to increased success rates for job applications.
• Referred individuals to external learning and support providers for improved growth.
• Built strong professional relationships, maximising engagement with coaching schemes.
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• Built positive relationships with recruiters to source external job candidates.
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• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours,
• weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.
• Oversaw daily operations to achieve high productivity levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Ensured accurate image reproduction by maintaining proper alignment of printing plates.
• Collaborated with graphic designers to execute optimal designs on diverse materials.
• Supervised junior staff to uphold consistent quality across all projects.
• Conducted routine checks on printing equipment to guarantee uninterrupted operations.
• Decorated Fine Bone China to a high standard.

Arrived punctually to maintain workflow efficiency.