Sharon Ellison
Bath,Bath and North East Somerset
Summary
Highly organised and detail-oriented professional with extensive expertise in records management, mail handling, and confidential correspondence. Demonstrates exceptional time management, scheduling, and workflow coordination skills, ensuring operational efficiency in fast-paced environments. Proficient in office equipment operation, document preparation, and digital filing techniques, with a strong focus on maintaining confidentiality and professional discretion. Adept at financial data recording, basic accounting tasks, payroll processing, and contract negotiation. Skilled in customer service delivery with excellent telephone etiquette and tactful diplomacy to foster positive relationships. Committed to leveraging organisational efficiency and precision under pressure to support seamless office operations while pursuing opportunities for continued professional growth.
Overview
26
26
years of professional experience
1984
1984
years of post-secondary education
Work history
Company PA & Administrator
A M Scaffolding Bath Ltd
Bath, Bath and North East Somerset
02.2024 - 12.2025
- Developed filing systems, improving document accessibility and security.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Managed expense reports accurately for budget control purposes.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Managed daily scheduling to facilitate organised operations.
- Streamlined office operations by implementing effective filing systems.
- Ensured compliance with health and safety regulations at all times.
- Enhanced team efficiency for seamless workflow management.
- Maintained office supplies, reducing downtime due to lack of resources.
- Prepared reports meticulously for accurate record-keeping purposes.
- Handled correspondence, providing timely responses to all enquiries.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Processed invoices and purchase orders with high attention to detail.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Maintained accurate and confidential employee records, enforcing compliance with regulatory standards.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Updated office management on team's activities and progress at weekly meetings.
- Identified skills gaps and arranged relevant training to upskill the team.
- Managed Payroll for employees
Contract Administrator
Curo
Bath, Bath and North East Somerset
06.2016 - 05.2023
- Organised important company meetings, leading to improved communication across departments.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Improved record keeping system with attention to detail and thoroughness.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Streamlined office operations by implementing efficient administrative procedures.
- Coordinated travel arrangements and appointments geographically for surveyors, contributing towards seamless business trips without disruption.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Increased efficiency of document retrieval with a well-organised filing system.
- Enhanced team productivity for better project completion rates by implementing new work flows.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Drove company mission and values, representing organisation at meetings.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Controlled resources by department or project and tracked use in QL software
- Managed component delivery to customers.
- Managed customer consents, Disabled Facility Grants consents. Managed potential hazards in dwellings through Housing Health & Safety Rating System (HHSRS)
- Liaised with contractors, stakeholders, agencies on a daily basis
- Managed over 100 calls/emails a day.
Housing support worker
Curo
Bath, Bath and North East Somerset
12.2003 - 06.2016
- Achieved improved living conditions for clients by assessing their housing needs.
- Maintained accurate records of client interactions, ensuring continuity of care.
- Liaised with mental health professionals for optimal resident support and care coordination.
- Identified risk factors in living environments; implemented preventative measures promptly.
- Coordinated with local agencies for additional care services, enhancing resident's quality of life.
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Managed emergency situations promptly whilst adhering to policies and procedures.
- Provided emotional support to residents, promoting a sense of community and security.
- Ensured safety and wellbeing of tenants through regular property maintenance checks.
- Developed personalised care plans to meet individual client needs.
- Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
- Collaborated with external support providers to maintain good care continuity.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Monitored client progress and adapted support programmes to meet changing needs.
- Carried out risk assessments on all clients.
- Signposted clients through difficult times using approved and compassionate strategies.
- Assisted service users to obtain and access community resources.
- Reported on clients' progress to evaluate service impact.
- Identified key client needs to develop targeted support programmes.
- Developed tailored action plans whilst prioritising pressing concerns.
- Attended emergency calls from customers.
Senior care assistant
BANES
Bath, Bath and North East Somerset
10.1999 - 12.2003
- Contributed to the preparation of meals, following specific dietary requirements of each resident.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Increased resident satisfaction by providing personalised care plans.
- Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
- Maintained accurate records of resident's progress and medical history.
- Facilitated social activities for stimulation and engagement of residents.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Received recognition for patient care from supervisors after demonstrating exceptional commitment to duty.
- Administered medications in line with care plans and nursing team guidance.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Monitored client health conditions and reported immediate issues to manager.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Accompanied client to medical or dental appointments, grocery and errands.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Involved clients in decision-making to promote independence.
- Answered questions from clients, family members, and other carers.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Partnered with supervisors and social services team to help coordinate quality care.
Education
School Education
Ralph Allen School
Bath, Bath and North East SomersetFurther Certificates obtained during employment
Skills
- Records maintenance
- Confidential correspondence handling
- Scheduling appointments
- Filing systems knowledge
- Confidentiality awareness
- Email handling efficiency
- Data entry proficiency
- Meeting minute taking
- Networking aptitude
- Document preparation
- Excellent time management
- Meeting coordination
- Customer service-oriented
- Customer service focused
- Workflow management
- Office diary coordinating
- Task prioritisation
Timeline
Company PA & Administrator
A M Scaffolding Bath Ltd
02.2024 - 12.2025
Contract Administrator
Curo
06.2016 - 05.2023
Housing support worker
Curo
12.2003 - 06.2016
Senior care assistant
BANES
10.1999 - 12.2003
School Education
Ralph Allen School
Further Certificates obtained during employment