Sharon Dilley
Arlesey,Bedfordshire
Summary
Confident and highly organised individual with more than 25years working within Transport and the Heavy Goods Vehicle sector. Experienced in Word, Excel, Kerridge and Autoline. Capable of multi-tasking and ready for new and exciting challenges. Offers excellent administrative and customer service skills including problem-solving abilities. Always ready to help the team achieve company goals.
Overview
38
38
years of professional experience
Work history
Transport Maintenance Planner
JRL Plant & Logistics Limited
Biggleswade, Central Bedfordshire
07.2024 - Current
- Booking of all MOT slots for Vehicles and Trailers, where possible incorporate within Inspection/Service visit to alleviate excessive downtime
- Book Tachograph Calibrations
- Book Crane Loler and Intermediate Services
- Arrange breakdown call outs - tyres, windscreens etc
- Perform daily trailer tracking on fleet of 250+, update Locations spreadsheet within Excel and email to required Depots
- Consult with service providers daily and supply updates to all relevant Departments
- Create maintenance due list for trucks to be distributed to depots and service provider by email, includes booking notification for Inspection, MOT, Tachograph Calibration, Loler and Defects - working 14 to 21 days in advance
- Create maintenance due list for trailers to be distributed to depots and service provider by email, includes booking notification for Inspection, MOT and Defects - working 14 to 21 days in advance
- Collate/Upload Inspection, Service, MOT, Tachograph, Loler and Defect paperwork
- Update log on both Vehicle and Trailer Planners once paperwork received
- Organise paperwork into relevant Depots and issue to Manager for 'Sign Off'
HGV Service Advisor
Strata Commercials Ltd
Blunham, Bedfordshire
03.2022 - 07.2024
- Communicate with customers on daily basis by email and telephone to arrange & confirm service, repair & MOT bookings
- Obtain data to enable creation of Service Schedules on MPP system, supply copy to customer using Excel
- Run Service Due list weekly and produce job cards using Autoline
- Upload technician's times & parts used to job cards
- Create estimates, invoices and warranty claims, request & obtain Order Numbers and authority to carry out additional work as required
- Load required documents to R2c keeping customers records up to date
- Create annual MOT bookings - liaising with VOSA and customer
- Maintain detailed maintenance, repair and servicing records in Autoline & R2c for quality compliance purposes.
- Assist customers with varying questions using product knowledge and service expertise.
- Provide warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
HGV Service Advisor
Pip Bayleys Limited
Blunham, Bedfordshire
11.1999 - 02.2022
- Communicate with customers on daily basis by email and telephone to arrange & confirm service, repair & MOT bookings
- Obtain data to enable creation of Service Schedules on MPP system, supply copy to customer using Excel
- Run Service Due list weekly and produce job cards using Autoline
- Upload technician's times & parts used to job cards
- Create estimates, invoices and warranty claims, request & obtain Order Numbers and authority to carry out additional work as required
- Load required documents to R2c keeping customers records up to date
- Create annual MOT bookings - liaising with VOSA and customer
- Maintain detailed maintenance, repair and servicing records in Autoline & R2c for quality compliance purposes.
- Assist customers with varying questions using product knowledge and service expertise.
- Provide warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Receptionist
AMP Engineering
Arlesey, Bedfordshire
06.1990 - 09.1999
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered telephone, compiling detailed notes and promptly forwarding as required.
- Scheduled meetings and client appointments for Sales Team
- Handled office petty cash and maintained flawless records.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Wrote professional letters, memos and emails for internal and external business communication.
- Kept reception area clean and organised to uphold professional office reputation.
Receptionist/Audio Typist
Colin Jongman Solicitors
Hitchin, Hertfordshire
07.1987 - 06.1990
- Handled daily mail, including posting and collection
- Typed up Briefs from voice recordings to electric typewriter with zero error.
- Maintained continued confidentiality and discretion when handling sensitive data and documentation.
- Checked completed documents for spelling, grammar and punctuation to ensure correctness.
Education
First Aid at Work - Annual Refresher
Bostock Health Care
Stopsley11.2022
First Aid at Work
Bostock Health Care
Stopsley10.2020
Secretarial & Shorthand
Samuel Whitbread Academy
Shefford05.1987
GCSE English
Samuel Whitbread Academy
Shefford05.1986
GCSE Maths
Samuel Whitbread Academy
Shefford05.1986
GCSE History
Samuel Whitbread Academy
Shefford05.1986
GCSE French
Samuel Whitbread Academy
Shefford05.1986
Skills
- Customer service management
- Strategic planning
- After-sales support
- Proficient in Excel & Word
- Workflow planning
- Documentation and reporting
- Employee supervision
- Quality assurance
- GDPR
Timeline
Transport Maintenance Planner
JRL Plant & Logistics Limited
07.2024 - Current
HGV Service Advisor
Strata Commercials Ltd
03.2022 - 07.2024
HGV Service Advisor
Pip Bayleys Limited
11.1999 - 02.2022
Receptionist
AMP Engineering
06.1990 - 09.1999
Receptionist/Audio Typist
Colin Jongman Solicitors
07.1987 - 06.1990
First Aid at Work - Annual Refresher
Bostock Health Care
First Aid at Work
Bostock Health Care
Secretarial & Shorthand
Samuel Whitbread Academy
GCSE English
Samuel Whitbread Academy
GCSE Maths
Samuel Whitbread Academy
GCSE History
Samuel Whitbread Academy
GCSE French
Samuel Whitbread Academy
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