Sharon Devi

• Lead the New Business team to ensure smooth, efficient client onboarding, enabling timely progression of property transactions.
• Motivate and manage a target-driven team, aligning daily operations with business goals, and service standards.
• Provide efficient training and development tailored to each team member, supporting individual career goals, and driving continuous improvement.
• Foster a supportive working environment by understanding team members’ individual strengths, challenges, and development needs.
• Produce and present detailed daily and monthly performance reports to senior management, highlighting conversion rates, onboarding volumes, and team progress.
• Monitor individual and team KPIs, implementing strategies to maintain high performance, and client satisfaction.

Key Achievements:

• Achieved the highest number of client onboardings in the firm’s history within just a few months of joining
• Successfully built a high-performing team culture focused on accountability, development, and service excellence
• Recognised for significantly improving operational efficiency, conversion rates, and employee engagement.

• Overseeing sales for a 69-property development in Essex, the largest UK site under the Zero Bills scheme with Octopus Energy, utilising innovative solar panels and air source heat pumps.
• Managed project lifecycle from initiation to closure, ensuring high client satisfaction and retention.
• Collaborated closely with Octopus Energy to implement and promote the Zero Bills scheme, enhancing energy efficiency and sustainability for residents.
• Led aftercare services, promptly addressing post-completion issues, and maintaining excellent customer relations.
• Provided market research insights and weekly performance reports to senior management, ensuring targets were consistently met.
• Co-ordinated with site teams for timely plot completion and sign-off by customer care managers.
• Trained new staff on company policies, CRM systems, and the unique aspects of the Zero Bills initiative.
• Conducted web audits to ensure accurate representation of the Zero Bills scheme, and performed competitor analysis to optimise sales strategies.
• Led a team of sales professionals, providing training and mentorship to enhance performance.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.

• Oversaw in-store sales operations, ensuring efficient and effective sales processes
• Delivered exceptional customer service, addressing client needs and providing product recommendations
• Managed daily store activities, including inventory control, merchandising, and maintaining visual standards

• Oversaw residential sales operations, collaborating with construction, technical, and commercial teams to ensure a seamless customer experience
• Implemented strategies to maximize profit while delivering value to customers with minimal costs
• Attended project meetings, generated reports for the Line Manager, and provided strategic insights
• Conducted market research and competitor analysis to inform sales strategies and maintain competitive positioning
• Mentored Sales Advisers, ensured compliance with guidelines, and supported their development through Personal Development Reviews (PDRs)
• Hosted meetings with Site and Sales Managers to discuss build programs and site presentation, fostering team alignment
• Achieved consistent 5-Star Trustpilot reviews and received awards for top-performing Sales Advisor
• Exceeded quarterly targets by 125%, managed the successful closure of a 144-home site, and demonstrated strong sales capabilities by selling 11 houses in 8 weeks and 4 apartments in weeks
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Built exceptional customer satisfaction by delivering friendly service.

• Proficient in managing customer deposits and withdrawals, scheduling appointments, and handling referrals to ensure a seamless and positive experience
• Experienced in till balancing, opening procedures, and managing cash reserves, maintaining accurate financial records and compliance
• Skilled in prospecting and developing new customer relationships, fostering trust and loyalty to drive revenue growth
• Adept at using CRM systems to identify and fulfil customer needs, propose additional products and services, and enhance sales opportunities

• Directed overall business operations, including sales, marketing, finance, and customer service, driving company growth and market competitiveness
• Oversaw budgeting, financial planning, and tax filings, ensuring fiscal responsibility and profitability
• Led and developed a team, fostering a collaborative environment through regular performance reviews and team-building activities
• Streamlined processes across sales, order fulfilment, and warehouse management, enhancing operational efficiency and customer satisfaction
• Executed marketing strategies, managed product portfolios, and conducted market research to maintain a competitive edge
• Demonstrated unwavering commitment and determination to achieve business goals, consistently striving for excellence and growth
• Built successful business culture focused on performance optimisation and goal attainment.
• Kept organisation in compliance with regulations and internal requirements.
• Selected and mentored senior staff, creating successful leadership team.