- My hobbies include travel, reading and walking my two dogs
- I hold a valid clean UK driving license
Sharon Cutler
Colchester,Essex
Summary
Results-driven Account Manager who builds and maintains strong client relationships. Leads communication and problem-solving efforts to support targets while addressing customer needs. Delivers practical solutions and collaborates with cross-functional teams to achieve business objectives. Committed to maintaining a professional standard in diverse customer-facing environments.
Overview
39
39
years of professional experience
Work History
Key Account Sales Manager
Titon Hardware Limited
Colchester, Essex
05.1988 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
Teaching Assistant In Primary School
Hazelmere Infant School
09.2008 - 10.2024
- Managed behaviour within the classroom, promoting a positive and productive atmosphere for all pupils.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Supervised children during activities and play, maintaining safety and addressing behavioural issues proactively.
- Supported SEND students in classwork and group activities, fostering inclusive learning environments.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Provided one-on-one assistance to students with class assignments and activities.
- Built strong relationships with students by providing consistent support.
- Assisted teachers in planning engaging activities and developing level-appropriate teaching materials to enhance student learning.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
- Monitored playtime activities during break times to support teachers.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Assisted the teacher with marking assignments and reporting feedback to students and parents.
- Complied with policies and procedures relating to child protection, safeguarding and security.
Education
GCSEs - GCSEs
Sir Charles Lucas Secondary School
Colchester, ESS01-2016
Skills
- Account management
- Client relationship management
- Customer relationship
- CRM systems
- Sales forecasting
- Sales strategy development
- Strategic account management
- Product knowledge
- Customer service orientation
- Customer service
- Adaptive problem solving
- Decision making
- Time-management
- Relationship-building
- Relationship-building
- Customer service orientation
Interests
Timeline
Teaching Assistant In Primary School
Hazelmere Infant School
09.2008 - 10.2024
Key Account Sales Manager
Titon Hardware Limited
05.1988 - Current
GCSEs - GCSEs
Sir Charles Lucas Secondary School