Sharon Croitoru
Cirencester,ISRAEL
Overview
28
28
years of professional experience
Work History
Senior Service Section Manager
Tokyo Electron Israel LTD
Kiryat-Gat
01.2010 - Current
- Managing a team of 20 engineers, leading managerial processes and providing quick solutions to problems.
- Safety, Quality and compliance is well delivered to the engineers and the customer.
- Division of labor, transfer of training to employees, care for professional guidance, analysis of employee performance, implementation of new working methods
- Ongoing relationship with a large strategic customer, leveraging and deepening the business relationship.
- Leading growth processes while maximizing the potential for operation and service
- Lead day-to-day business operations, including handling revenue recognition and contracts related requests of millions of dollars.
- Leading and managing complex projects, improving installation goals, monitoring system upgrades.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
Senior Service Engineer
Tokyo Electron Israel LTD
Kiryat-Gat
01.2006 - 01.2010
- Responsibility for installation and maintenance team
- Detection and operation of electrical and mechanical faults
- Responsibility for taking care of the regular maintenance of the machines
- Providing service to strategic customers
- Estimated project costs and identified scope of work and optimal schedules for each job function.
- Evaluated and adjusted aerospace systems to improve performance and reliability.
- Managed functional analysis and requirements allocation related to evaluating software specification compliance and determining required corrections to meet regulatory requirements.
- Scheduled and implemented maintenance activities for equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Applied engineering methods for sound product design to manage understandable execution of calculations and best practices.
- Worked with engineering teams in developing and testing aerospace products.
Deputy Commander of the Department of Electronics and Function
IDF
01.2000 - 01.2006
- Head of Fire Control Systems in the Armed Forces – Professional service in the army
- Supervision and control of repairs of electronic systems
- Management of a laboratory staff of about 20 technicians, monitoring and improving work processes
- Working with fire control systems and electro-optical systems
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Fighter in Squadron 3 of the Navy Missile Ships Unit
IDF
01.1997 - 01.2000
- Release with the rank of Major
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
MBA - Business Administration
PERES ACADEMIC
Israel08.2016
Bachelor of Arts - Logistics Management
SAPIC ACADEMIC
Israel08.2014
Practical Engineer - Electrical, Electronics And Communications Engineering
Communication Technology Collage
Israel08.2002
Skills
- Leadership & management of complex operations managing multi-professional teams, dividing tasks according to priority and leading teams for goals reaching In multi-disciplinary environment
- Providing training to staff, taking care of employee promotions, and high availability for problem solving
- Safety Quality and compliance is the main focus and delivered to the teams and the customer
- Qualities such as: Extensive technical knowledge, with experience in solving complex problems In addition, has management skills, commitment and seriousness, fast learning, with leadership skills and interpersonal communication at a high level
- Creating business models to improve service efficiency, formulating work plans, establishing infrastructure to improve service, implementing procedures
- Streamlining and improving processes and working methods, formulating control metrics and estimating performance
- Managing a contract with a strategic customer, deepening the relationship and solving problems, monitoring the maintenance of a high sense of service
- Has experience in leading complex projects, management ability, creative
- Customer oriented, ability to analyze service metrics and customer feedback
Timeline
Senior Service Section Manager
Tokyo Electron Israel LTD
01.2010 - Current
Senior Service Engineer
Tokyo Electron Israel LTD
01.2006 - 01.2010
Deputy Commander of the Department of Electronics and Function
IDF
01.2000 - 01.2006
Fighter in Squadron 3 of the Navy Missile Ships Unit
IDF
01.1997 - 01.2000
MBA - Business Administration
PERES ACADEMIC
Bachelor of Arts - Logistics Management
SAPIC ACADEMIC
Practical Engineer - Electrical, Electronics And Communications Engineering
Communication Technology Collage
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