Sharon Connelly

• Monitor daily interface reports and deal with rectifying any problems / issues that may arise.
• Carries out any necessary testing in QA environments of SAP, Tandem, OnDemand and Data Warehouse when required or to prove that something will work.
• Executes development of customer Whitebooks on local SharePoint, employing Power Queries to extract and manipulate data from both Data Warehouse and SAP.
• Assisted with successful launch of Nexus for Tubes business through effective project coordination and offers ongoing support were needed.
• Delivers impactful training initiatives, resulting in increased user confidence and system utilisation.
• Assists with implementation of customers onboarding with EDI to improve order entry statistics for quicker response times and accuracy.
• Creates and manage SOPs in DMS database for Tubes Customer Services.
• Oversees onboarding of new customers and ensure their master data is accurate. Carry out any amendments to customer master data. Have recently been involved with interpreting what SAP requirements were needed for customers requiring CBAM support and DDP incoterms.
• Provides backup for creation of SAP articles for Tubes and new Product Numbers as required by product management. My excellent knowledge of SAP has been gained from supporting implementation of SAP for Special Products Department as sector leader in May 2002 and this experience has enabled me to support Tubes business where needed.
• Delivers training to new employees and assist in areas where training is required to enhance Customer Services function.

• Managed customer enquiries regarding product availability and pricing to ensure informed purchasing decisions.
• Processed customer orders via SAP with precision and timeliness.
• Transport load makeup for both home and export customers.
• Acted as primary point of contact for any potential issues for nominated set of customers across UK and Europe.
• Managed complaint handling processes to ensure adherence to business KPIs and improve overall service quality.
• Provided ongoing support and guidance to team members and fostered a positive working environment.

• Similar activities carried out as per the Lead Customer Services role, but within a stand alone business - Special Products (Lighting Columns).
• Co-ordinated the implementation of SAP for the stand alone business and fully supported all master data including material masters, planning & despatch functions and customer master data.
• Managed technical enquiries on lighting column capabilities, including lantern weights and sizes for various applications. Oversaw bespoke designs to ensure columns were tailored to specific requirements using a design software package. Delivered comprehensive insights on product specifications to enhance customer satisfaction and product usage.
• Analysed customer specifications who were mainly UK local authorities and determined what columns would be suitable.
• Ensured compliance with Euronorm and British Standards when designing columns for specific local authorities or projects.

The first two years of joining the company involved gaining experience in various functions around the Corby site. This included Health & Safety Dept., HR, Occupational Health, Export Sales, On Plant Offices and Special Products / Lighting Columns