Sharon Coates
Brough,East riding
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working care manager/ housing manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Organised and dependable Care manager/housing manger with 29 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Enthusiastic care Manager/housing manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Experienced Care manager/housing manager with over 29 years in care industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Enthusiastic care &housing manager with 29 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares excellent care knowledge to achieve results.
Dedicated Care/housing manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
23
23
years of professional experience
Work history
Independent living housing mangr
Pickering &Ferens housing association
Hessle, Hull
09.2022 - Current
- Managed day-to-day operations of independent living housing to ensure resident satisfaction and safety.
- Collaborated with service providers to coordinate support services tailored to individual resident needs.
- Developed and implemented policies and procedures to enhance operational efficiency and compliance.
- Oversaw maintenance and repair processes to uphold property standards and enhance living conditions.
- Conducted regular assessments of resident wellbeing to identify areas for improvement in housing services.
- Established and maintained positive relationships with residents, addressing concerns and feedback promptly.
- Led community engagement initiatives to foster a supportive and inclusive living environment for residents.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Day Centre manager
Age UK hull
Hull, Yorshire
09.2002 - 09.2022
- Led development and implementation of engaging activity programmes for older adults.
- Coordinated staff training sessions to enhance service delivery and support community needs.
- Managed daily operations ensuring compliance with health and safety regulations.
- Evaluated client feedback to refine programmes and enhance overall satisfaction.
- Coordinated events to improve community engagement.
- Fostered a positive working environment through effective leadership techniques.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Managed staff rotas, ensuring full coverage during opening hours.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Delivered excellent service standards attracting more users to the centre.
- Oversaw all administrative tasks for efficient centre management.
- Developed strategies, leading to better service delivery.
- Attended management meetings to develop new initiatives for centre.
- Supervised and trained staff to complete projects and tasks for centre.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Addressed queries and resolved issues to streamline communication.
- Supervised daily activities and performance of up to 8 regular employees.
- Maintained strong working relationships with colleagues and senior management.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Planned centre activities and recreational programmes based on identified patron needs.
Education
CSE s all passes - English, maths, sociology, theology, Art, RSA 1
Davis lister high school
Hull06.1982
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Resourcefulness
- Inventory management
- Quality Assurance
- Upselling
- Knowledge of [Software]
Additional Information
I am a person with lot's of empathy, and I love been blessed to help people achieve the best quality of life they can, whatever that maybe for them. I have dry good communicational skills and can reach out to the individual needs of each person I am dealing with at any one time. The largest age group I have worked with are the over 50 year old over my 29 yrs experience
Accomplishments
- Documented and resolved complaints, contributing to satisfied residents
- Defib knowledge
- Safeguarding
- Diversity course
- Health &safety
- Leading activities
- Monitoring health &wellbeing amongst residents is: falls, mental health
Timeline
Independent living housing mangr
Pickering &Ferens housing association
09.2022 - Current
Day Centre manager
Age UK hull
09.2002 - 09.2022
CSE s all passes - English, maths, sociology, theology, Art, RSA 1
Davis lister high school