Sharon Buckley

* Providing an effective, organised administrative role. Supporting the nurses, physiotherapy and various clinical colleagues ensuring the patients were given a high standard of care after being discharged from hospital.

* Providing a high standard of service by telephone, face to face and via correspondence email, letter. Utilises exceptional rapport-building skills to develop strong working relationships with clients and other members of the team, supporting colleagues and customers, confident in working independently if the need arises.

* Arranging appointments for patients after they have been discarded from hospital ensuring they have all the equipment needed once they are back home.

* Ensuring we understand the need for confidentiality at all times and follow GDPR guidelines.

• Followed patient confidentiality guidelines. Maintained strict adherence to patient confidentiality according to provider standards and government regulations.
• Entered data into electronic health record (EHR) systems, regularly updating recordkeeping and medical archives.
• Meticulously listened to recorded dictations of doctors and healthcare workers.
• Interpreted and transcribed dictation into patient history, exam notes, operative reports, referral letters, discharge summaries and other documents for medical workers and doctors appointments.

• Collected, recorded and interpreted data to establish actionable steps.
• Utilised data analytics software to extract information required for audit.
• Organised and presented collected data to both clinical and non-clinical colleagues and departments.
• Prepared documents and presentation materials for meetings.
• Interpreted and transcribed dictation into patient history, exam notes, operative reports, referral letters, discharge summaries and other documents for medical workers and doctors appointments.
• Identified inconsistencies, errors and missing information within a report that compromised patient care.
• Followed patient confidentiality guidelines and legal documentation requirements, ensuring the highest standard of care.

• Managed patient files with E-record, including referrals. Finalised documents each day with typing and accuracy.
• Handled calls with excellent prioritisation and impeccable phone manner.
• Collaborated with clinical professionals to fast-track referrals for patients requiring urgent specialist treatment.
• Utilised medical terminology to efficiently compile patient notes and discharge summaries.
• Organised meetings with attendees and distributed clear and accurate minutes.
• Completed and filed digital medical records to meet standards of current system.
• Communicated and documented variety of administrative processes.
• Obtained relevant patient information to complete forms, documents and case histories.
• Gained familiarity of medical terminology and health care delivery procedures.
• Collated, recorded and reviewed different types of clinical and non-clinical documents.
• Received and responded to patient queries within target timeframes.
• Supported office workflow by taking on ad-hoc administrative tasks.
• Relayed messages to medical staff and patients accurately and promptly.
• Used to carry out wide range of clerical tasks using Microsoft Office packages including Word, excel, database, e-record, ESR, PowerPoint and digital dictation.
• Navigated electronic health records management system to upload and update patient information to maintain data accuracy.

• Providing an effective tracking and administration service in the management of cancer patients to achieve National Cancer Waiting Time targets, and in line with the local standards.
• Planning and organising MDT meetings, managing the patient through the cancer pathway, highlighting delays or potential issues and proactively resolving these.
• Maintaining accurate data on Somerset Cancer Register and ensuring the patients can be monitored through a patient tracking list.
• Excellent communication and interpersonal skills and the desire to work in a patient focussed environment.
• Have good IT and organisational skills, with the ability to deal sensitively and confidently with people, both face to face and over the telephone, as well as work effectively as part of the team.
• The ability to work under pressure to meet deadlines, and to work using own initiative and without direct supervision.