SHARON BROOKS
MILTON KEYNES,Buckinghamshire
Summary
Detail-oriented Office Administrator with extensive experience in service and manufacturing sectors. Manages client documentation and financial transactions, ensuring accuracy and efficiency. Utilises strong organisational skills and proactive problem-solving to meet deadlines and support case managers effectively. Proficient in Microsoft Office Suite and various administrative tools, with an Enhanced DBS.
Overview
25
25
years of professional experience
Work History
Office Team Leader
Rehab Without Walls
10.2023 - Current
- Coordinated purchases for clients and case managers, ensuring timely acquisition of necessary items.
- Managed ordering of stationery, office supplies, and PPE for support workers, maintaining operational efficiency.
- Ensured accurate payment of client invoices to maintain financial records.
- Managed petty cash transactions and completed account reconciliations.
- Collated copy files of documents, hospital records, care regimes, and confidential reports for solicitors from case managers, facilitating clients' recovery and support after traumatic injuries.
- Reading and editing of summaries and reports.
- Collating and printing induction packs.
- Served as first aider and fire marshal to promote safety in the workplace.
Client Relations Representative
Ingram Spark
09.2022 - 10.2023
- Resolved incoming queries, providing customers with accurate information.
- Maintained up-to-date records of customer accounts to support service delivery.
- Supporting Publishers through set up of Print on Demand titles via email, chat and telephone in a timely manner, using iCMS, Oracle, LSI pc programs.
- Liaised with internal teams across UK, US & AU to enhance collaboration.
- Participated in publisher events, including the London Book Fair, to network and promote services.
Helpdesk Administrator
Giesecke + Devrient Currency Technology
04.2022 - 09.2022
- Organised engineers daily to attend calls within agreed SLA on Protean Service Management System, ensuring calls were closed efficiently for invoicing.
- Allocating calls to engineers in UK & Ireland dependent on skill set and area, requesting parts and arranging re-visits for any further work required.
- Logged reactive and pre-planned maintenance calls for cash counters, ensuring timely resolution for diverse customer needs.
- Provided initial telephone contact for customer enquiries, directing them to relevant departments for swift resolution.
Customer Support Administrator
Vitalograph, Maids Moreton
05.2021 - 04.2022
- Raised quotes and processed orders on CRM system, liaised with accounts, answered sales and general enquiries via phone and email, and managed filing and distribution of incoming post to streamline communication.
- Processed NHS orders and coordinated collection and delivery of equipment via courier, ensuring timely access to necessary resources.
- Managing field Technician’s diary and raising service work orders, updating CRM System with calibration certificates, planned preventative maintenance certificates and any other relevant information.
- Liaised with hospitals and GP surgeries to arrange on-site service and training of spirometers and syringes, ensuring compliance with operational standards.
Office Administrator
MK Executive Care
Bletchley
01.2020 - 01.2021
- Oversaw administration of care packages for service users, both new and existing.
- Liaised with councils, social workers, GPs, and pharmacies to ensure all service users had up-to-date records and addressed enquiries or complaints.
- Conducted audits of MAR charts and log books to ensure compliance and accuracy in care documentation.
- Monitored carers logging in and out of Malinko and CM2000 to maintain accurate attendance records.
- Contacting Service Users weekly to review their care packages.
- Ordering PPE and stationery, photocopying, scanning, collating assessment packs and any Ad Hoc duties.
- Implemented a purchase order system to streamline procurement processes.
- Assisting HR with recruitment and initial interviews.
- Taxing and arranging MOTs for company cars and updating the Insurance, paying of parking fines and processing Notice of intended Prosecution.
Helpdesk/Customer Service Administrator
Pericom plc
Bradwell Abbey, Milton Keynes
01.2002 - 01.2020
- First point of contact for customers, answering the telephone and operation of switchboard.
- Troubleshooting customer queries and advising solutions via email and telephone.
- Liaising with various individuals at differing levels including Customers, Suppliers, Management and Staff via email, telephone and in person.
- Logged hardware and software calls on Access 97 database for technical support and produced weekly reports to track progress.
- Allocating Technical and Service Engineers to attend customers’ sites in the UK and keeping records up to date via accurate input onto database.
- Managed the Networks Diary to ensure accurate scheduling of tasks and appointments.
- Ordered parts, sourced and negotiated purchase prices with suppliers, and shipped parts to site to ensure timely repairs.
- Managed the Networks Diary to ensure accurate scheduling of tasks and appointments..
- Arranging hotels, ferries, flights, congestion and toll charges for engineers.
- Reduced administrative duplication within office, streamlining workflow processes for improved efficiency.
Education
Certificate - Understanding Safeguarding and Prevent Cache Level 2
Milton Keynes College
Milton Keynes01-2021
City & Guilds Word & Excel
Milton Keynes College
Milton KeynesAAT Accounting NVQ Level 2 -
Milton Keynes College
Milton KeynesOusedale School
Newport PagnellSkills
- Office administration
- Customer service excellence
- Customer engagement
- Client management
- Client relations
- Documentation management
- Document control
- Data entry accuracy
- Financial oversight
- Decision making
- Time-management
- Calendar management
- Staff management
- Team leadership
- Attention to detail
- Written and verbal communication
- Effective communication
- Communication proficiency
- Relationship-building
- Active listening
- Document control
- Client relations
- Calendar management
- Documentation management
- Data entry accuracy
- Financial oversight
- Business administration
Custom
Full Driver’s License & Car Owner
Timeline
Office Team Leader
Rehab Without Walls
10.2023 - Current
Client Relations Representative
Ingram Spark
09.2022 - 10.2023
Helpdesk Administrator
Giesecke + Devrient Currency Technology
04.2022 - 09.2022
Customer Support Administrator
Vitalograph, Maids Moreton
05.2021 - 04.2022
Office Administrator
MK Executive Care
01.2020 - 01.2021
Helpdesk/Customer Service Administrator
Pericom plc
01.2002 - 01.2020
Certificate - Understanding Safeguarding and Prevent Cache Level 2
Milton Keynes College
City & Guilds Word & Excel
Milton Keynes College
AAT Accounting NVQ Level 2 -
Milton Keynes College
Ousedale School