Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Sharni Watts

Dagenham
Judge a man by his questions rather than his answers.
Voltaire

Summary

Marketing graduate and Team Leader who dedicates time and effort to exceed expectations and goals, builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Incorporates creative thinking through showing initiative and voicing both opinions and ideas. Analytical type, analysing data through company programmes in order to feedback results ultimately increasing results successfully. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
4
years of post-secondary education

Work History

Regency Security Services
Braintree

Account Administrator
01.2023 - Current

Job overview

  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Conducted market and competitor analysis to identify growth opportunities.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.

Ann Summers
Romford, Havering

Team leader
06.2021 - Current

Job overview

  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led individual performance reviews and tailored employee feedback to facilitate professional development increasing data percentage results by at least 10%.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Led shifts and motivated team to drive sales.

Weightmans LLP
City of London

Administrative Assistant
10.2018 - 11.2020

Job overview

  • Handled scheduling of meetings and calendar management for senior staff.
  • Prepared, reviewed and submitted team expense reports.
  • Assisted managers in compiling and organising materials for meetings.
  • Made travel arrangements and booked accommodation.
  • Kept and maintained accurate filing system for preservation of office information.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Entered new cases into company database.
  • Received and placed telephone calls to clients and prospective clients.
  • Organised files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Created and prepared invoices for fee earners for end of month billing.

Education

University of Essex
Colchester

Bachelor of Science from Marketing
09.2020 - 05.2023

University Overview

  • 2:1 Achieved
  • Dean's List (YEAR 1)
  • Achieved a Global Top 100 performance, placing 29th and 88th for game-to-date score and ROE (GLO-BUS strategy simulation)
  • Awarded Industry Champion as CEO of leading company within the GLO-BUS simulation as part of the course.

Havering Sixth Form College
Hornchurch

A-Levels from Law, Criminology, English Language and Sociology
09.2016 - 06.2018

University Overview

  • Achieved grade Cs and above

Skills

  • Marketing concepts
  • Microsoft Office
  • Team supervision
  • Superior communication skills
  • Stocking and replenishing
  • Excellent telephone and email etiquette
  • Invoicing and billing
  • External communications
  • Legal administrative support
  • Customer service
  • Cash handling

Languages

English
Native
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Administrator

Regency Security Services
01.2023 - Current

Team leader

Ann Summers
06.2021 - Current

University of Essex

Bachelor of Science from Marketing
09.2020 - 05.2023

Administrative Assistant

Weightmans LLP
10.2018 - 11.2020

Havering Sixth Form College

A-Levels from Law, Criminology, English Language and Sociology
09.2016 - 06.2018
Sharni Watts