Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Driving License:
Timeline
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SHARMIN AKTER

Manchester

Summary

Highly skilled professional with expertise in processing payments, billing, customer service, and business administration. Demonstrates strong communication skills, detail-oriented approach, and a talent for problem-solving. Proficient in Microsoft Office and adept at handling numerical data. Known for multitasking ability and effective negotiation skills. Career goal includes leveraging these competencies to drive operational efficiency and enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Invoicing Specialist

DwF Law LLP
01.2025 - Current
  • Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
  • Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
  • Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
  • Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
  • Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
  • Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Associate

PwC LLP
09.2024 - 12.2024
  • Working Capital, Financial Oversight, Effective communication,
  • Leadership skill, Accountability, Rotation tracking and RT champ
  • Business Management, Timesheets, Billing, GFS, Billing Support, Relationship Networking
  • Managed to raise over 50 invoices for per day.
  • People Management, Leadership, Proactive attitude, Teamwork
  • Assisted colleagues for better team collaboration.
  • Coordinated meetings, ensured smooth operation of daily activities.
  • Took minutes at board meetings to keep accurate records.
  • Maintained confidentiality with sensitive company information.
  • Conducted research for informed decision-making processes.
  • Handled administrative duties, improved operational efficiency.
  • Supported senior staff members during busy periods resulting in efficient workflow.
  • Showed initiative and willingness to take on new challenges, consistently seeking opportunities to learn and grow.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Executed billing tasks and recorded information in company databases.
  • Prepared reports detailing billing actions, flags and other key information.

Client Account Executive

PwC LLP
05.2023 - 08.2024
  • Financial administration and analysis, Creating client codes, raising invoices, issuing credit notes, chasing debts
  • Keeping financial trackers updated, running/analyzing financial reports
  • Budget preparation and working with key stakeholders in order to meet financial targets
  • Attending more than 5 internal meetings per day with senior executives to discuss their financial metrics, progress towards targets, and to offer suggestions for improving metrics
  • Project coordination with client-facing teams
  • Show determination, adaptability, and agility while embracing challenges of working in fast-paced workplace and exceeding KPIs
  • Also open to sharing ideas and best practice with colleagues and peers alike.
  • Coordinated meetings with clients to discuss updates on projects and campaigns.
  • Fostered long-lasting relationships with key clients through regular follow-ups.
  • Performed administrative tasks such as preparing invoices and managing contract renewals efficiently.
  • Facilitated communication between internal departments and external stakeholders ensuring smooth workflow.

Customer service advisor

Intelling Ltd
10.2022 - 05.2023
  • Identify customer needs through asking questions and fact finding
  • Attend training sessions to grow knowledge of product and to develop
  • Managed over 100 calls per day and increased sales
  • Process and logging incoming calls into CRM system
  • Forward and escalating enquiries to relevant individuals and Departments
  • Attend regular training and meetings to gain knowledge of business
  • Delivering information about company's offerings.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed complex customer issues to successful resolution.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Sales Associate

SSP Group Plc
02.2022 - 10.2022
  • Use strong communications to build positive customer relations
  • Maintaining first-class company service and reputation
  • Work hard to learn all required tasks quickly to maximize performance
  • Drive team success by completing allocated tasks quickly and accurately
  • Maximize customer satisfaction by quickly addressing and resolving
  • Achieve 10%-20% above daily target of 1500 pound in food
  • Kept customer and food preparation areas clean and well- organized
  • Work as team member, performing cashier duties, product assistance & Cleaning
  • Ensured store cleanliness for welcoming shopping environment
  • Handled cash transactions accurately to avoid discrepancies.

Customer Associate

Grameenphone
02.2017 - 01.2018
  • Maintained outstanding customer relationships by going extra mile to assist with needs and revolve queries
  • Provided excellent customer support and guidance while dealing with complex complaints, offering empathetic approach to maintain loyal customer relationships
  • Managed to solve customer queries over 100 times per day
  • Provided extensive background on product specifications, usability, prices and other details when requested by customers
  • Improved customer satisfaction by resolving complaints swiftly and professionally.

Education

Master of Science - Digital Marketing

University of Salford

Bachelor of Business Administration - Marketing

Dhaka University
09.2019

Skills

  • Processing payments
  • Detail Oriented
  • Customer service
  • Product handling
  • Negotiation
  • Microsoft office
  • Working with numerical
  • Data
  • Multitasking ability
  • Enjoy problem solving
  • Strong communication skill
  • Business administration

Affiliations

  • Planting
  • Reading Books
  • Cooking & Baking
  • Travelling new places

Driving License:

Timeline

Invoicing Specialist

DwF Law LLP
01.2025 - Current

Associate

PwC LLP
09.2024 - 12.2024

Client Account Executive

PwC LLP
05.2023 - 08.2024

Customer service advisor

Intelling Ltd
10.2022 - 05.2023

Sales Associate

SSP Group Plc
02.2022 - 10.2022

Customer Associate

Grameenphone
02.2017 - 01.2018

Bachelor of Business Administration - Marketing

Dhaka University

Master of Science - Digital Marketing

University of Salford

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SHARMIN AKTER