Sharmin Akter
Glasgow City
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Supervisor
Panshi Bazar
Sylhet, Sylhet
12.2021 - 06.2023
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed staff rotas, planning workloads effectively and strategically.
Customer Service Assistant
Shwapno Supermarket
Sylhet, sylhet
02.2017 - 10.2021
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Education
Bachelor of Arts - Economics
Sylhet Govt. Womens College
Sylhet 01.2018 - 11.2021
Certificate of Higher Secondary Education - sociology
Kanaighat Degree College
Sylhet 02.2012 - 05.2015
Secondary School Certificate - Bangla,English and Math
Chari Para High School
Sylhet 04.2009 - 03.2013
Skills
- Employee management
- Financial management
- Business development
- Customer service
- Integrative negotiation
- Contract management
- Strategic consultancy
- Excel expertise
- Processes and procedures
- Inspiring leadership
- Team supervision
Languages
English
Fluent
Interests
- Travelling
- Reading
- Gardening
- playing Cricket
Timeline
Supervisor
Panshi Bazar
12.2021 - 06.2023
Bachelor of Arts - Economics
Sylhet Govt. Womens College
01.2018 - 11.2021
Customer Service Assistant
Shwapno Supermarket
02.2017 - 10.2021
Certificate of Higher Secondary Education - sociology
Kanaighat Degree College
02.2012 - 05.2015
Secondary School Certificate - Bangla,English and Math
Chari Para High School
04.2009 - 03.2013
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