SHARMILLA NICOLE SENFORD
Romford,Essex
Summary
Experienced bank clerk specializing in financial transactions and customer service. Strong analytical skills applied in financial analysis and risk assessment, ensuring compliance and accuracy. Demonstrated ability to manage multiple projects and deliver detailed reports on time. Eager to leverage skills in audit projects and contribute to team success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Bank Clerk
HSBC Bank plc
London, London
08.2004 - Current
- Achieved high customer satisfaction rates by effectively resolving account queries and performing daily till balancing.
- Enhanced account management efficiency through accurate crediting and debiting of customer accounts.
- Ensured seamless operations during staff absences by providing coverage for managerial and cashier roles.
- Guaranteed compliance with FSA regulations through meticulous audits of account opening paperwork.
- Resolved discrepancies in suspense accounts, ensuring timely and correct allocation.
- Maximised ATM machine functionality by maintaining operational efficiency and adequate cash supply.
- Secured adherence to health and safety regulations through regular diary watch checks.
- Elevated customer service standards by auditing contact centre staff compliance with procedures.
- Streamlined account opening and closing processes, resulting in accurate and clear documentation completion.
Junior Accounting Clerk
Integrated Medical Care
Hornchurch, Essex
04.2004 - 07.2006
- Oversaw petty cash management for ad-hoc business expenses to ensure financial control.
- Updated and maintained comprehensive accounting journals and ledgers, ensuring accuracy in financial reporting.
- Contributed to month-end and year-end closing processes, leading to timely financial reporting and compliance.
Administrative Clerk
Jamaica National Bank London
London
07.2004 - 08.2005
- Reconciled accounts to identify and rectify discrepancies, enhancing financial integrity.
Back Office Clerk
Republic Bank Trinidad and Tobago Limited
Port-of-Spain
05.1998 - 08.2003
- Executed basic cashier duties efficiently.
- Assisted in managing cash holdings for branch operations.
- Facilitated processing of business bags deposited overnight.
- Balanced and filled ATM machines regularly.
- Supported the processing and amending of customers' standing orders.
- Aided in re-investing fixed deposits for customers.
- Prepared drafts and sent payments overseas.
- Handled confidential information with discretion.
- Recorded financial transactions with accuracy.
- Communicated professionally with customers to offer support.
- Maintained understanding of business processes and financial services.
- Adhered to data protection laws and regulations.
- Navigated office software to locate precise information.
- Presented financial information in clear reports with numerical data.
- Carried out operations to support financial services.
Cashier
Bank of Commerce Trinidad and Tobago Limited
Port-of-Spain
07.1993 - 04.1998
- Processed cash, credit card, and voucher payments while ensuring accurate financial records.
- Assisted customers with item requests by responding to inquiries and providing product knowledge.
- Computed and issued precise change to customers following transactions.
- Executed transactions swiftly and accurately, contributing to enhanced customer experience.
- Worked additional shifts to support workflow during peak periods or unexpected surges in demand.
- Coordinated queue management effectively, minimising waiting times and boosting customer satisfaction.
- Guided new staff on cashiering protocols and standards of customer service excellence.
Education
Certificate of Higher Education - Financial Services
HSBC
London01-2013
A-Levels - Secondary Education
St Joseph's Convent
Port of Spain01-1993
Association of Chartered Certified Accountants - London
Kaplan Financial
London06.2008
Association of Accounting Technician - Romford
Havering College of Further and Higher Education
Romford06.2005
Skills
- Customer service and support
- Financial reporting
- Regulatory compliance
- Audit management
- Cash handling
- Account reconciliation
- Transaction processing accuracy
- Risk management
- Problem solving
- Decision making
- Anti-money laundering protocols
- Client confidentiality
- Self-motivation
- Microsoft Office proficiency
- Accounting knowledge
- Banking ethics
- Complaint resolution
- Fraud detection
- Electronic funds transfers
- Quality assurance
Affiliations
- Student member of the Association of Chartered Certified Accountants.
- Student member of the Association of Accounting Technician.
References
Helen Duro
Derek Oppong
Certification
- Association of Chartered Certified Accountant
- Association of Accounting Technicians
- Certificate in Retail Banking Conduct of Business
Timeline
Bank Clerk
HSBC Bank plc
08.2004 - Current
Administrative Clerk
Jamaica National Bank London
07.2004 - 08.2005
Junior Accounting Clerk
Integrated Medical Care
04.2004 - 07.2006
Back Office Clerk
Republic Bank Trinidad and Tobago Limited
05.1998 - 08.2003
Cashier
Bank of Commerce Trinidad and Tobago Limited
07.1993 - 04.1998
Certificate of Higher Education - Financial Services
HSBC
A-Levels - Secondary Education
St Joseph's Convent
Association of Chartered Certified Accountants - London
Kaplan Financial
Association of Accounting Technician - Romford
Havering College of Further and Higher Education