Sharmila Kumar

Key Result Areas

• Lead a cross-functional development team of 10 members through a complete Agile transformation, resulting in a 30% increase in team productivity and a 25% decrease in project completion time
• Driven the team as proxy-PO without any hurdles and achieved Deliveries and operation support on time

Key responsibilities

• Communicate with clients, stakeholders & developers to establish requirements
• Extract and document user requirements and ensure user stories were 100% ordered, defined and ready to be worked by the team
• Responsible for facilitating scrum ceremonies, including PI planning, sprint pre/planning meetings, daily scrum, sprint reviews and demo meetings. Sprint Retro for continues Improvements.
• Maintained an overview of team projects, progress, planning and assisted with internal and external communications
• Facilitate UAT and construct strategic solutions to bring value to the organization
• Implemented and executed disciplined Change control process including communication, estimation and impact to scrum teams and testing
• Doubled team velocity, throughput, burndown, and cumulative flow of 4 cross-functional teams
• Managed 100% of the Scrum process from initiation to management to delivery
• Maintain OKR and power BI report for the team performance tracking.
• Responsible for communicating expectations and milestones for Clarity updates to Resource managers

Accomplishments

• PMA (Project Maturity Assessment) implemented across portfolio teams
• Identified and appreciated as best SPOC for Peak 2023
• Awarded “Customer Appreciation” in 2023
• Awarded as Best Scrum team in 2022
• Awarded for digital transformation in Innovista 2022

Key Result Areas

• Worked for a leading Logistics client in the freight bill audit and providing business logic solutions for APAC/EMEA and US clients.

Key responsibilities

• Working directly with product owners to elicit their feedback on customer satisfaction items
• Prepared BRD's, functional documents and use cases
• Conducting requirement gathering workshops, writing detailed business and functional requirements, scope agreements, business process descriptions and training end users, creating various document artefacts, organizing meetings, and writing meeting minutes
• Interface closely with developers and testers throughout the project delivery lifecycle by providing clarity on requirements, suggest test cases and review and provide feedback on developed coding
• Documented Standard Operating Procedure (SOP) that contains the workflow methodology and Product Content CNS (Cleansing, Normalizing and Standardizing) module
• Automated the process of enrichment of the source content as per the rules defined in SOP and uploaded the final data into Enterprise Content Management system

Accomplishments

• Business logics solution provided and successfully automated around 50 clients and maintain live streamline
• Business knowledge sharing for new staff and mentoring development team and oversees their performance & career growth
• Ensuring product implementation and coordinating in user technical training
• Overall Best Performer Award received in 2020 (3rd & 4th quater)

Key Result Areas

Worked for leading Ecommerce company projects as a SME. Review their Ecommerce B2C business model and increase their sales conversion rate. Analyze their categories current state, compare with their competitors and recommend changes to their taxonomy hierarchy. Consultation on integration of retail & Ecommerce channel management across leading clients Eg: Costco US & Canada. Responsibilities include: client communication, finding issues & providing solutions, CMS and OMS

Key responsibilities

• SME and advisor in ecommerce taxonomy & attribution set definition and data aggregation projects
• Analyzing existing customer satisfaction functionality requests for providing business-value based recommendations to product owners
• Facilitating requirement, root cause analysis and other requirements workshops
• Conducting requirements training sessions and developing best practices for product delivery
• To create templates, SOP, solutions framework and standardize it across various projects and client requirements
• Partnering with development leads to identify opportunities for better collaboration and process improvements
• Leading a team member (11) promoting a strong culture of standard business analysis processes as part of global standards

Accomplishments

• Successfully developed an in-house Automation tools which results in on time deliveries with defined Quality measurement
• Identified easy Scrawler spec implementation with Software team helped in competitors Pricing comparison for Ecom-Retail which reduced vast manual work
• Client Appreciation from Wand (Costco.com & ca) - Zero defect & outstanding attribute collection 2017 Awarded for Project Rani (Leguide) French attribution collection - Best project of the year 2013 Awarded for Data Mining Project (Amazon attribution collection) - Short Spam Project completion 2010