Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Sharleen McGunnigal

West Calder,West Lothian

Summary

Aspiring accounting professional with a strong academic background in Accounting and Finance, complemented by over 15 years of experience in customer service, team leadership, and operations. Currently completing a BA in Accounting and holding HND and HNC qualifications, I bring a solid foundation in financial reporting, taxation, and management accounting. Proactive, detail-oriented, and highly organised, I am now seeking to apply my skills in a professional accountancy setting—particularly in bookkeeping, tax compliance, or small business finance.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work history

Assistant Bar Manager (part-time)

Swan Inn
Airdrie, North Lanarkshire
01.2007 - Current
  • Assisted in the hiring process for new bar staff members.
  • Elevated overall guest experience through excellent communication skills and prompt problem resolution.
  • Supervised cleanliness of bar area to maintain a welcoming environment.
  • Collaborated on promotional events for increased footfall during quiet periods.
  • Dealt with supplier invoices, ensuring accurate record keeping.
  • Handled customer complaints with professionalism and discretion.
  • Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
  • Maintained high standards of health and safety within workplace at all times.
  • Managed bar staff rota for efficient shift coverage.
  • Trained junior staff members on correct pouring techniques, reducing wastage considerably.
  • Handled cash transactions accurately, ensuring daily till balance matched recorded sales.

Lead Agent/Trainee Manager

SSE/OVO
Glasgow, Glasgow City
08.2017 - 05.2022
  • Supported team operations and performance management in absence of team manager.
  • Delivered coaching and led recruitment and training for new hires.
  • Monitored MI reports and implemented insights to improve team KPIs.
  • Organised call calibration sessions and employee engagement initiatives.

Customer services advisor

SSE
Glasgow, Glasgow City
05.2015 - 08.2017
  • Implemented feedback from customer surveys into practice, enhancing service quality.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Offered assistance to team members during peak hours, promoting efficiency.
  • Assisted customers in navigating company website, improving online experience.
  • Promoted new products to customers, driving brand awareness.
  • Consistently met targets by effectively handling high volume of calls daily.
  • Managed appointments for engineer visits.

Support worker

VAMW
Motherwell, North Lanarkshire
10.2008 - 05.2015
  • Supported daily living skills training which increased client self-sufficiency.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Assisted in maintaining a clean environment for improved client health.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Participated in regular team meetings, enhancing quality of care provided.
  • Helped achieve patient independence through guided tasks and activities.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Assured safety measures were met to prevent falls or accidents.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Assisted with mobility issues enabling easier movement around the home.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Actively listened to client concerns thus creating a comforting environment.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.

Education

Bachelor of Arts - Accountancy

University of the West of Scotland
South Lanarkshire
09.2024 - 07.2025

Higher National Diploma - Accountancy

South Lanarkshire College
East Kilbride, South Lanarkshire
08.2023 - 06.2024

Certificate of Higher Education - Accountancy

South Lanarkshire College
East Kilbride, South Lanarkshire
08.2022 - 06.2023

Skills

  • Understanding of legal compliance
  • Bookkeeping & Payroll
  • Personal & Business Tax
  • Financial Reporting

Accomplishments

- Financial Accounting & Reporting: Preparation of financial statements, use of accounting software, and financial analysis
- Taxation: Practical knowledge in business and personal taxation
- Management Accounting: Costing, planning, budgeting, and decision-making using IT systems
- Software Proficiency: Advanced Excel, SAGE, payroll systems, and financial reporting tools
- Auditing & Compliance: Understanding of audit principles and practices
- Professional Skills: Strong communication, presentation, research, and leadership skills
- Graded Unit Results: Graded Unit 3 – A | Graded Unit 2 – B | Graded Unit 1 – C

Timeline

Bachelor of Arts - Accountancy

University of the West of Scotland
09.2024 - 07.2025

Higher National Diploma - Accountancy

South Lanarkshire College
08.2023 - 06.2024

Certificate of Higher Education - Accountancy

South Lanarkshire College
08.2022 - 06.2023

Lead Agent/Trainee Manager

SSE/OVO
08.2017 - 05.2022

Customer services advisor

SSE
05.2015 - 08.2017

Support worker

VAMW
10.2008 - 05.2015

Assistant Bar Manager (part-time)

Swan Inn
01.2007 - Current

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Sharleen McGunnigal