SHARINA IRVING
WILLENHALL,WESTMIDLANDS
Summary
Sales advisor with 5 years of experience driving team success through diligence, attention to detail, and strong organizational skills. Proven ability to enhance customer service knowledge to achieve measurable results. Consistently meets and exceeds sales targets through effective communication and relationship-building. Dedicated to fostering a collaborative team environment to maximize performance.
Proven ability to drive sales growth through effective collaboration in cross-functional teams under pressure. Consistently meets and exceeds business objectives with a focus on strategic improvement. Strong track record of enhancing team performance and achieving company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Childminding assistant
Cuddly Bears Little Explorers
Smethwick, Sandwell
04.2022 - 12.2022
- Provided quality care for children by creating a stimulating and secure environment.
- Maintained clean surroundings, ensuring a hygienic space for children at all times.
- Helped maintain records accurately keeping track of each child's progress over time.
- Enhanced language skills of children through reading sessions and interactive discussions.
- Prepared nutritious meals for children, promoting healthy eating habits.
- Assisted in the development of social skills with interactive games and group activities.
- Encouraged positive behaviour amongst children by setting good examples themselves.
- Ensured children's safety by closely monitoring activities, both indoors and outdoors.
- Administered first aid treatment promptly when necessary, ensuring child safety at all times.
- Supported Childminder to provide comprehensive, engaging and fun learning experiences for young children.
- Arranged for entertainment and games to provide downtime between learning activities.
- Upheld reliable routines to minimise children's stress and anxiety.
- Engaged children in stimulating learning-based activities and games.
- Developed positive, trusting relationships with groups of young children.
LEVEL 2 SALES ADVISOR
River Island
BIRMINGHAM, WEST MIDLANDS
05.2015 - 09.2020
- Participated in team meetings contributing valuable ideas for sales improvement.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Resolved customer complaints swiftly, maintaining company reputation.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Suggested suitable products to customers for enhanced shopping experience.
- Educated customers on warranties and return policies for transparency.
- Increased sales through effective negotiation and persuasion techniques.
- Boosted brand reputation with demonstration of product knowledge.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- manage and delegate staff throughout the store f achieving targets.
Education
A-Levels - BUSINESS
GEORGE DIXON SCHOOL AND SIXTH FORM COLLEGE
BIRMINGHAM 09.2004 - 07.2007
Skills
-
Patient nature
-
Nurturing attitude
-
Child safety awareness
-
Child safeguarding
-
Team player
-
Dedicated hard-worker
-
Customer Service
-
Cross-selling techniques
-
Sales target achievement
-
Successful up-selling
-
Point of sale operation
-
Brand awareness promotion
-
Price tagging
-
Electronic point-of-sale systems
-
Cash handling
-
Complaint handling
-
Sales reporting
-
Positive attitude
-
Effective listening
-
Returns processing
-
Complaint management
-
Product knowledge
-
Refund and exchange processing
-
POS Systems
-
Face-to-face selling
-
Online order processing
-
Store opening and closing duties
-
Accurate money handling
-
Till and cash handling
-
Health and Safety regulations
Timeline
Childminding assistant
Cuddly Bears Little Explorers
04.2022 - 12.2022
LEVEL 2 SALES ADVISOR
River Island
05.2015 - 09.2020
A-Levels - BUSINESS
GEORGE DIXON SCHOOL AND SIXTH FORM COLLEGE
09.2004 - 07.2007