Sharika Kotecha

As the Client Manager & Business Development Lead, I play a key role in managing client relationships, ensuring seamless onboarding, and driving business growth. Acting as the primary point of contact for all clients, I oversee the entire onboarding process, including registrations, account setup, and ensuring a smooth transition into our services.

My role involves:

• Client Management & Customer Service: Managing all client interactions, addressing queries, and providing exceptional service to ensure long-term satisfaction and retention.
• Onboarding & Compliance: Handling the complete setup of new clients, ensuring all registrations and requirements are efficiently processed.
• Invoicing & Financial Coordination: Managing invoicing and payment processes, ensuring accuracy and timeliness.
• Team Collaboration & Deadline Management: Working closely with internal teams to streamline workflows, meet deadlines, and maintain service excellence.
• Business Development: Identifying opportunities for growth, developing client acquisition strategies, and strengthening the company’s market presence.
• Executive Support: Providing personal assistance to the director, managing schedules, coordinating meetings, and assisting with strategic planning.

This role requires a strong mix of client relationship management, operational efficiency, and business development acumen, ensuring both the company and its clients achieve success.

• Spearheaded company growth by designing and implementing strategies that aligned with short- and long-term business goals.
• Cultivated and managed client relationships, consistently delivering excellent service to drive customer loyalty and satisfaction.
• Negotiated with suppliers and managed overseas relationships, ensuring seamless operations and timely delivery of goods.
• Led a team of five employees, fostering a collaborative environment and mentoring team members to achieve professional growth.
• Played a key role in marketing initiatives, creating campaigns that enhanced brand
• I developed a close working relationship with our customer base for our gas distribution side of the business and I was their first point of call if they had any issues they wished to discuss.

• Conducted market research to inform the development of impactful sales and marketing strategies.
• Built professional relationships with clients to understand their needs and deliver tailored solutions.
• Developed content for social media campaigns, driving customer engagement and lead generation.
• Participated in planning networking events, enabling the company to expand its reach and secure new clients.
• Content Creation for scheduled posts across all social media platforms used such as Instagram, Facebook, LinkedIn.

• Registered new candidates, developing wide-ranging database to meet client recruitment needs.
• Established positive relationships with prospective candidates through networking and regular communications.
• Coached candidates through interview process to secure top roles.
• Expertly negotiated salary requirements and finalised arrangements between client and candidate.
• Consistently hit and often exceeded targets with reference to billing and gaining status on a clients preferred supplier list.
• Adapted to working comfortably in a high-pressured environment.

• Successfully launched and ran a profitable business within six months, demonstrating entrepreneurial and sales skills.
• Attracted and retained clients through strategic marketing and exceptional customer service.
• Managed all aspects of the business, from diary management to stock control, ensuring smooth operations.

• Delivered personalised customer service, using consultative sales techniques to upsell products and achieve sales targets.
• Built rapport with customers, resulting in high levels of repeat business and customer loyalty.
• Managed high-pressure sales environments, particularly during peak trading periods, with efficiency and professionalism.