Shari McLeod
Dunfermline ,Fife
Summary
Dedicated police staff employee with over 35 years policing experience.
Hardworking dependable individual with exceptional communication skills. Excellent and experienced team worker. Adept at multitasking.
Strong organisational skills.
Intermediate experience in office programs including Microsoft Outlook, Microsoft Word, Microsoft Teams.
Overview
24
24
years of professional experience
Work History
Receptionist & Business Support Officer
Ministry of Defence
Rosyth, Fife
08.2024 - 01.2025
- Welcome colleagues to the building in a professional, warm and friendly manner, engaging with them, acting as first point of contact for colleagues within the building.
- Build and maintain strong working relationships with colleagues.
- Greet arriving visitors and contractors in a professional manner, providing helpful friendly assistance upon arrival.
- Screen and verify visitor and contractor security ID passes, ensuring visitors are recorded on security databases. Issue security passes. Maintain accurate security logs.
- Manage internal and external phone calls effectively.
- Assist building manager reporting building faults via email to maintenance help desk, ensuring a prompt response.
- Provide administrative support to colleagues including issuing car park passes, ensuring Excel spreadsheets are accurate, updating database for door entry system, provide training on installation of new printers within the building to colleagues and issuing printer fobs, responding to emails in a professional timely manner.
- Solve colleagues administrative issues with knowledgeable assistance and friendly support.
- Oversee office supply orders, replenish stock of necessary materials to ensure availability at all times for use by colleagues and building guests.
- Prepare and maintain 4 conference rooms before and after use, ensuring a neat appearance at all times, stationery is available and IT equipment is in a working order, book conference rooms upon request, maintain diaries for all rooms to ensure meetings are scheduled correctly.
- Administer incoming mail and courier deliveries to numerous departments and individuals, ensuring it is received in a timely manner.
Operations Controller
Police Scotland
Bilston, Midlothian
01.2001 - 05.2024
- Provide the highest possible standard of service to the public and the force by commanding and controlling police resources attending incidents in accordance with the call grading.
- Receive, evaluate, prioritise and action information relating to emergency and non emergency situations.
- Task and allocate police resources in response to all live ongoing incidents in line with the call grading.
- Provide relevant support to police officers throughout the period of the incident by undertaking relevant background system searches and keeping incident logs fully updated.
- Respond to radio messages from officers on local and national police radio channels.
- Liaise with other emergency services and external services (council, locksmith, vehicle recovery etc.) as required.
- Monitor and respond to communications from the public and partner agencies via email, phone etc.
- Responsible for assessing and self managing risk within all aspects of the role.
- Mentor new team members in all aspects of the demanding role in order to deliver an exceptional service to the police officers and public.
Education
GCSEs - High School
Bo’ness Academy
Bo’ness08.1982
Skills
- Outstanding communication skills
- Personable
- Relationship building
- Front desk and telephone etiquette
- Professional demeanour
- Patience and composure
- Discretion with confidentiality
- Problem solving
- Complaint resolution
- Calm under pressure
- Microsoft Office Suite proficiency
- Data entry accuracy
- Trained in building security and fire safety
- Awareness of front desk security measures
- Flexibility
- Time management
Additional Information
My career has predominantly been served within policing as a member of Police Staff.
I joined the Metropolitan Police Service based in London in 1989, working in various roles throughout the organisation. These roles were almost exclusively in a customer facing environment.
My lengthy service as a member of Police Staff confirms that I am a reliable, hard working and dependable employee.
I have undertaken and passed numerous mandatory training courses during my police service including Diversity and Data Protection legislation to name a couple.
I am very flexible in my approach to a change of working day, if and when required.
I possess many varied skills and believe that I can utilise these in this exciting role and provide a professional service to all at Canmore Lodge Care Home.
Interests
I enjoy meeting up with friends for walks and socialising including theatre trips and concerts.
Timeline
Receptionist & Business Support Officer
Ministry of Defence
08.2024 - 01.2025
Operations Controller
Police Scotland
01.2001 - 05.2024
GCSEs - High School
Bo’ness Academy
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