SHAREL ANTHONY
Hounslow,London
Summary
Exhibits exceptional analytical and problem-solving abilities, facilitating effective decision-making. Highly resourceful in managing projects and skilled in multitasking. Committed team player with a strong sense of integrity and professionalism, thriving in high-pressure environments. Extensive experience in customer pipeline development and administrative management, enhancing customer service outcomes.
Overview
10
10
years of professional experience
Work history
Security Officer
Wilson and James (UK)
Heathrow Airport
2024.07 - Current
- Secured Heathrow rail stations through proactive surveillance and incident response.
- Delivered exceptional customer service to enhance overall satisfaction and foster loyalty.
- Conducted security sweeps across stations every half an hour to ensure safety and compliance.
- Conducted inspections around the station to ensure operational efficiency.
- Collected trolleys from designated locations within the station and organised into required storage areas.
- Documented incidents and near misses to ensure comprehensive reporting and compliance with safety protocols.
- Managed emergency response protocols for Heathrow rail station and coordinated team efforts to ensure passenger safety during crises.
- Executed efficient customer service strategies to enhance client satisfaction and retention.
- Ensure display of pass at all times while working.
- Enhanced customer service experiences through proactive engagement and problem-solving.
- Accommodate additional reasonable duties requested by operational management to enhance team efficiency.
Client Support Officer
Oxford International Education Services (India)
2023.06 - 2023.12
- Guide students in selecting suitable universities and programmes abroad to enhance educational and career outcomes.
- Facilitated admission and visa processes while ensuring timely arrangements for accommodation and travel.
- Maintained accurate database of students counselled and applications submitted.
- Facilitate exploration of diverse cultures and educational systems through abroad education programmes.
- Report progress to manager to ensure alignment with project objectives.
- Conducted interviews with students from Nigeria, Ghana, and Bangladesh to evaluate communication and research capabilities.
- Maintained accurate records using Salesforce Case Shield CRM to ensure data integrity and compliance.
- Coordinated processing teams to ensure timely issuance of offer letters.
- Assisted clients during meetings to ensure clear communication of requirements. Supported cross-training initiatives for international processes, facilitating knowledge sharing among team members. Coordinated with colleagues to enhance understanding of global procedural standards.
- Spearhead implementation of Salesforce and Cas Shield to enhance customer management and data security.
- Assisted international team and South Asia team in achieving project milestones. Supported collaboration between teams to meet project goals. Facilitated communication across teams to enhance workflow.
Deputy Manager
Axis Bank Limited (India)
2021.04 - 2023.05
- Delivered financial solutions to NRI customers while upholding exemplary service standards.
- Maintained relationships through effective communication via mailers and phone calls.
- Communicate regular updates on key transactions to ensure stakeholders remain informed.
- Cultivated relationships with various departments to enhance collaboration and efficiency.
- Maximise income and savings through strategic financial planning and investment management.
- Recorded and stored transactional information to ensure accurate financial tracking and reporting.
- Stay updated with industry trends and banking regulations to ensure compliance and enhance operational effectiveness.
- Maintained confidentiality and secured customer records with attention to detail.
Deputy Manager
Kotak Mahindra Bank Limited, Mumbai
Mumbai
2016.08 - 2021.03
- Directed department to establish and uphold a high-performance culture.
- Handled customer queries via email and calls to ensure prompt resolution and satisfaction.
- Facilitated escalation handling to grievance redressal nodal and CEO desk, ensuring resolution of complex issues.
- Managed srs and coordinated follow-ups with branches and internal departments.
- Streamlined processes to enhance efficiency and minimise errors.
- Coordinating with clients, insurers, and solicitors on financial transactions.
- Managed banking operations, ensuring efficient processes and compliance with regulations.
- Supervised staff while fostering an environment that encourages innovative ideas.
- Utilised Finacle and Siebel to optimise and manage financial transactions efficiently.
Education
MBA - Finance
ITM Institute
Bachelor of Commerce - undefined
Mumbai University
HSC - undefined
Lourdes Junior College of Science and Commerce
SSC - undefined
Lourdes High School
Skills
- Forex
- Finacle
- Talisma
- MS Excel
- Siebel System
- MS PowerPoint
- Dotnet
- Communication Skills
- Interpersonal Skills
- Time Management
- Decision Making
- Leadership
- Hard-Working
- Sincere
- Honest
ACHIEVEMENTS & AWARDS
Best Performer for Service Quality (2017 & 2018)., Best Productivity Award (2017 & 2018)., PAN India Service Hero Award (3 consecutive times)., Winner – Best Standard of Performance in Service Management Escalations Team.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
Security Officer
Wilson and James (UK)
2024.07 - Current
Client Support Officer
Oxford International Education Services (India)
2023.06 - 2023.12
Deputy Manager
Axis Bank Limited (India)
2021.04 - 2023.05
Deputy Manager
Kotak Mahindra Bank Limited, Mumbai
2016.08 - 2021.03
MBA - Finance
ITM Institute
Bachelor of Commerce - undefined
Mumbai University
HSC - undefined
Lourdes Junior College of Science and Commerce
SSC - undefined
Lourdes High School