Summary
Overview
Work History
Education
Skills
Training
References
Accomplishments
Software
Timeline
Hi, I’m

Sharaf Mahmood

Head Of Direct Delivery
Sharaf Mahmood

Summary

Senior Managerial Professional with Expertise in Direct Delivery, Partnerships, and Governance. Detail-oriented Compliance Manager offering over 10 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

Overview

18
years of professional experience

Work History

Toynbee Hall / Debt Free Advice / Debt Free London

Head of Direct Delivery/ Partnerships and Compliance Manager
01.2019 - Current

Job overview

  • Led multiple direct delivery teams, overseeing the organisation’s Customer Care Team and No Interest Loans Project across Barking & Dagenham, Newham, Tower Hamlets, and Greenwich sites
  • Served as the primary point of contact for external partnerships, actively maintaining and nurturing key relationships
  • Additionally, managed partnership compliance responsibilities to ensure adherence to established standards.

London Youth

Board Member / Trustee
01.2018 - 04.2023

Job overview

  • Formulate strategic plans and conceptualise positive image and visions for further process improvement
  • As a dedicated Board Member and Trustee at London Youth, actively contributed to the organisation’s success through multifaceted roles
  • Engaged as a vital member of the Governance and People Committee, actively shaping and guiding strategic decisions
  • Provided valuable financial insights and stewardship as a key participant in the Finance Committee
  • Additionally, served as a mentor to two youth trustees, offering guidance and support to nurture their development
  • Played a pivotal role in driving organisational effectiveness and ensuring the fulfilment of London Youth’s mission through collaborative governance and mentorship initiatives.

Community Links

Programmes Manager
01.2014 - 04.2019

Job overview

  • Ensure timely delivery and completion of Lottery Funded Talent Match Project and NHS patient experience programme to meet and exceed organisational projects aims
  • Create detailed reports based on financial narratives and submit final updates to senior management
  • Arrange sickness and holiday for staff members through utilisation of receipt systems
  • Conduct individual meetings with partners and staff to discuss programme priorities and propose effective solutions
  • Lead, motivate, and develop volunteers, mentors, and advisors.

West Ham United Foundation

Employability Officer
01.2014 - 04.2019

Job overview

  • Supervise all aspects of employability tasks associated with premier league works contract supervision, reports preparations, and programme evaluation
  • Generate and craft various documents, such as CV’s, cover letters, and speculative letters to attract maximum client for job
  • Deliver effective employability trainings and arrange distribution of travel funds and kit for new people
  • Provide continued support by conducting face to face meetings, using electronic mail, and making telephone calls
  • Stimulate high-skilled team of volunteers and youth mentors
  • Arrange wide variety of events for football clubs, corporate organisations, and football matches with high retention.

Green Street East Ward, Newham Council

Community Lead Councillor/Elected Representative/MP Surgery
01.2006 - 01.2014

Job overview

  • Regulated counselling services, led high-performing team of elected councillors and council officers and framed meetings for ward councillors
  • Identified and resolved community issues through close collaboration with community organisations
  • Fostered positive rapport with communities to receive constituent concerns and promptly responded
  • Settled and organised events, liaising with Active community teams from within forum area
  • Designed and created housing and development proposals by communicating with planners
  • Steered Chair Local Service reviews and arranged lead councillor meetings.

Education

Queen Mary, University of London

BSc (Honours) ICT in the Business Environment

Skills

    Risk Analysis

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Training

  • Training Bytesize | Agile Project Management Practitioner V2 Course
  • Training bytesize | Agile Project Management Foundation
  • Safeguarding with care and creativity | Designated Safeguarding Officer/Lead combined children, young people and adults at risk
  • Certificate of completion | Mental Health Awareness for Manager V4.0
  • Certificate of Achievement | Designated Safeguarding Lead (Vulnerable Adults) V2.0
  • Certificate of Online Training | The aP Partnership Workplace Health & Safety
  • Certificate of Achievement | NSPCC Charity Trustees: Your duties to safeguard and protect
  • Community Organising: Certa Accredited Training | One Day Introduction to Community Organising
  • Safeguard Lead: Education Child Protection Training | Designated Safeguarding Lead Certificate Advanced
  • IAG: Information, Advice or Guidance | NCFE CACHE Level 2 Certificate in IAG
  • Disability Awareness: Enhance the UK | Certificate of training completion
  • Child Protection: EduCare | Child Protection in Education Level 2
  • Prevent Training: E-Learning Home Office Certificate | Completed the Prevent e-learning training course
  • Gambling-harm: ASDAN Accreditation | YGAM Gambling-harm prevention Certificate
  • Safer Organisation: Newham Safeguarding Board | Creating a Safer Organisation
  • Understanding Gangs: Newham Safeguarding Board | Understanding Gangs Certificate
  • Long-Term sickness: HR Training | Managing long-term sickness
  • Management: Happy Serious Learning | Managing for the First Time
  • Project Management: Happy Serious Learning | Introduction to Project Management
  • Tax: Gingerbread | HMRC and Tax Credits Awareness
  • First Aid: Qualified First Aid | St. Johns Ambulance First Aid Certificate
  • Sexual Health: NHS / Shine | Making Sexual Health Matter one day training
  • Safeguarding: Community Links | Certificate in safeguarding
  • Time-Management: Accenture | Business Class Time Management Course
  • Marketing & Comms: Accenture | Marketing and Communications course
  • Leadership: I&DEA | I&DEA Certificate in Leadership training

References

Available Upon Request

Accomplishments

  • Achieved top performing teams by completing strategic planning and empowering a management team with accuracy and efficiency.
  • Collaborated with many stakeholders in the development of Debt Free Advice Projects and No Interest Loan projects.
  • Supervised team of 4 managers who supervised 20 staff members and 10 volunteers.
  • Achieved the roll out of over 50 digital advice kiosks through effectively helping with identifying appropriate spaces and understanding accessability needs.

Software

Microsoft Office

Mac OS and Windows

Timeline

Head of Direct Delivery/ Partnerships and Compliance Manager

Toynbee Hall / Debt Free Advice / Debt Free London
01.2019 - Current

Board Member / Trustee

London Youth
01.2018 - 04.2023

Programmes Manager

Community Links
01.2014 - 04.2019

Employability Officer

West Ham United Foundation
01.2014 - 04.2019

Community Lead Councillor/Elected Representative/MP Surgery

Green Street East Ward, Newham Council
01.2006 - 01.2014

Queen Mary, University of London

BSc (Honours) ICT in the Business Environment
Sharaf MahmoodHead Of Direct Delivery