Shaquille McCoy-Neil

• Built trust and exceeded customer expectations by effectively communicating, qualifying needs, and making a positive first impression.
• Maximised opportunities through prospecting achieving an average closing rate of 35%.
• Liaised with the service department to ensure sold cars are prepped to a high standard and are ready for delivery within the agreed timescale.
• Achieved Consistently High Performance in Sales & Customer Satisfaction:

Unit Sales: Exceeded monthly target by consistently achieving an average of 11 car sales per month, aligning with set KPIs.

Profit per Unit: Maximised profitability per unit by maintaining a strong focus on both sales volume and margin.

Finance Penetration: Successfully maintained an average finance penetration of 60%,

• Successfully negotiated final prices for sales, ensuring customers felt valued while preserving strong profit margins for the company.
• Completed all the necessary administrative work for each sale.

• Acted as the first point of contact, initiating conversations and building rapport to generate excitement about the Mercedes-Benz brand and its offerings.
• Effectively promoted Mercedes-Benz vehicles, accessories, and ownership benefits, highlighting unique selling points.
• Successfully managed and allocated an average of 30 sales leads weekly to the appropriate sales executives, optimising team productivity and ensuring seamless follow-ups.
• Increased customer adoption of the Mercedes Me app by 25% by effectively demonstrating the app's benefits such as remote vehicle access and personalised vehicle management.

• Gathered information from clients, assessing their insurance needs and risk profile.
• Researched insurance companies' policies and liaised with underwriters to find the most suitable insurances at the best prices.
• Foreseen my clients' insurance needs, such as policy renewals or amendments
• Consistently ranked among the top 10 performers within the organisation, generating an average of £15,000 in revenue each month.

• Bid Opportunity Sourcing: Scrutinised industry-specific IT systems (e.g., Contracts Advance) to identify and source an average of 5 new bid opportunities per week.
• Salesforce Database Management: Uploaded and managed over 20 bid opportunities in Salesforce.
• Team Communication Oversight: Streamlined centralised correspondence by ensuring all emails were actioned or escalated to the appropriate managers.