SHAQUILLE ISHMAEL
LONDON,Croydon
Summary
Dependable individual with experience in refuse and recycling collections. Sorted, loaded and unloaded waste quickly and correctly. Physically fit to meet manual labour and lifting requirements. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. I am also an Outgoing and friendly Receptionist offering dynamic client engagement. Excels in calendar management and scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Loader
Veolia Environmental Services
London, alperton
01.2023 - 06.2023
- Kept warehouse environments clear of obstruction to reduce workplace risk.
- Maintained excellent fitness levels to perform manual loading responsibilities.
- Recorded and reported missed collections for rearranged services.
- Loaded waste correctly for safe equipment function.
- Assisted drivers with reversing and manoeuvering vehicles safely.
- Sorted waste into appropriate containers for correct recycling and disposal.
- Collected waste from designated collection points at appropriate times.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Delivery Driver
DPD
london, park royal
10.2021 - 07.2022
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
Customer Service Manager
Ladbrokes Coral Group
London, MIDDLESEX
12.2018 - 06.2021
- Reviewed processes and practices regularly to achieve business goals.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Led a team of 2 - 3 customer service representatives, providing guidance, training & performance feed back
- Managed customer inquiries, complaints, and escalations, ensuring swift resolution and maintaining customer loyalty.
- Oversaw scheduling and resource allocation to ensure optimal coverage during peak customer hours.
- Trained new hires on company policies, product knowledge, and effective communication techniques.
- Managed customer wager and facilitated timely payouts as a customer service manager.
Education
GCSEs - english
09.2010 - 06.2016
- Elected Captain of school football team
- ENGLISH GRADE B
- MATHS GRADE C
- CREATIVE ART GRADE B
- HISTORY GRADE C
- PHYSICS C
- PHYSICAL EDUCATION GRADE A
Skills
- Manual handling
- Damage control
- Warehouse operations
- Self-motivated
- Quality Control
- Professional appearance
- Organisation and efficiency
- Outgoing mail management
- Microsoft Office Suite
- Online triaging
- High efficiency
- Record-keeping and bookkeeping
- Customer service
- Flexible
- Clean and neat
Languages
English
Advanced
Timeline
Loader - Veolia Environmental Services
01.2023 - 06.2023
Delivery Driver - DPD
10.2021 - 07.2022
Customer Service Manager - Ladbrokes Coral Group
12.2018 - 06.2021
kingsbury high school - GCSEs, english
09.2010 - 06.2016
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