Shaqueen Greaves
London
Summary
Dynamic professional with a proven track record at Greggs, excelling in team leadership and performance coaching. Adept at financial record analysis and conflict resolution, I drive operational improvements while maintaining meticulous attention to detail. Committed to fostering productive relationships and achieving organizational goals through effective communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Team Leader
Greggs
08.2021 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist
AJA Solicitors
01.2021 - 09.2022
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Consultant
Next
08.2017 - 07.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed cash, card, and check transactions to complete customer purchases.
Summer Analyst Intern (Extended)
Citibank
06.2016 - 08.2017
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Arts - Accounting And Finance
University of West London
London, United Kingdom07-2025
BTEC -
College of Haringey, Enfield, And Northeast London
Skills
- Financial record analysis and data interpretation
- Proficient in administrative procedures
- Analytical problem-solving
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with Sage and QuickBooks accounting tools
- Strong attention to detail
- Effective time management
- Effective verbal and written communication
- Accurate data entry
Volunteer Work
- Finance Leader, Non- Profit Organization: Managed cash handling and reconciliations weekly. Update reports and data entry.
- Youth Assistant Leader: Mentor young people. Organize and lead social and educational activities for members.
- Hospitality Volunteer: Coordinated hospitality services for guest speakers and cater for events.
Timeline
Team Leader
Greggs
08.2021 - Current
Receptionist
AJA Solicitors
01.2021 - 09.2022
Sales Consultant
Next
08.2017 - 07.2021
Summer Analyst Intern (Extended)
Citibank
06.2016 - 08.2017
Bachelor of Arts - Accounting And Finance
University of West London
BTEC -
College of Haringey, Enfield, And Northeast London
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