Summary
Overview
Work History
Education
Skills
My favourite hobby is travelling because I love discovering new cities and places around the world.
Work Availability
Timeline
Generic

SHAPLA BEGUM

Chadderton, Oldham, Mount

Summary

Personal Profile: A highly motivated and career minded individual seeking new learning opportunities in a challenging environment. I am a hardworking, reliable and adaptable individual who enjoys helping others and with my ability to manage time effectively, I'm able to meet both targets and deadlines. My ability to interact freely with others allows me to be a team player with excellent communication and interpersonal skills, building a good rapport with those of various ages and background. I have more than 8 years' experience of working in service field and worked in many different challenging roles. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking security officer position. Offering excellent communication and good judgment.

Overview

23
23
years of professional experience

Work History

Government Security Officer

HMRC
Manchester
01.2022 - Current
  • Applied positive customer service approach to increase satisfaction levels
  • Generated Key Performance Indicator reporting to drive better performance
  • Consistently arrived at work on time and ready to start immediately
  • Increased customer satisfaction by resolving issues
  • Successfully delivered on tasks within tight deadlines
  • Conducted research and gathered information from multiple sources to present clear results
  • Offered friendly, efficient customer service and handled challenging situations with ease
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Onboarded new temps by entering employee information into systems.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.

Cabin Crew

Crewlink Ryanair Airline
Manchester
03.2021 - 12.2021
  • Followed company regulations and rules to promote a safe environment for travellers and employees
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes
  • Monitored all required equipment and its maintenance, sending parts out for service as needed
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security
  • Stocked the cabin with all necessary supplies, including safety guides, air sickness bags and cleaning products after every flight
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit
  • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures
  • Demonstrated the use of flight safety equipment, including First Aid and Evacuation procedures & Decompression & Crowd control Ditching & Rejected take off & Missed approach Swimming pool First Aid practical + Fire & Smoke equipment, thoroughly responding to customer questions to ensure comprehension
  • Successfully performed CPR on [Two] passengers during flights.

Civil Enforcement Officer

Marston Holding group, NSL Limited
10.2021 - Current
  • Patrol streets and car parks, to check regulations are being followed
  • Give advice to the public on parking regulations and facilities
  • Check parking tickets and issue Penalty Charge Notices (PCNs)
  • Write simple reports and pocketbook notes
  • Authorize the clamping and removal of vehicles
  • Check parking meters and car park equipment, to report damage or faults
  • Report defective signs and road markings or any suspect vehicles
  • Attend court or a tribunal if a parking ticket is being disputed
  • Work with other professionals like police community support officers or the police, to report crimes or anti-social behavior

Packer/General Warehouse Operative

JD Sports Fashion plc
Oldham
01.2001 - 09.2021
  • Work at different stations as production requires
  • Inspect, weigh, and package products
  • Monitor flow of product into processing machinery
  • Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment
  • Report potential production downtime, scrap production, and quality of each machine and summarize data from shift
  • Maintain a clean and safe work environment
  • Headed safety and loss prevention programs by guiding staff.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.

360 Security Alert Limited
  • 15th Security Offer
  • Job Responsibility:
  • Receive, assist and direct clients in accessing the appropriate service or other professional in a courteous, efficient and effective way
  • Deal with telephone enquiries and face to face, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary support team
  • To receive staff/external visitors in a polite and helpful way and ensure they are dealt with appropriately and efficiently, respecting confidentiality at all times
  • Provide a clerical function as required, respecting confidentiality at all times
  • Provide administrative support to the support team ensuring an efficient and effective service is maintained and workload prioritized
  • Issuing repeat prescriptions according to practice guidelines
  • Dealing with correspondence including scanning letters on to patient records
  • Accurate data input to maintain, update and retrieve information from computer system
  • General typing of letters to patients using a wide range of Microsoft Word

Education

BA (Hons) - International Business Management

University of Suffolk
07.2020

Skills

  • Effective time management skills - developed through practical work and academic studies
  • Excellent communication skills both written and verbal
  • Patience and understanding skills
  • Interpersonal skills/teamwork skills
  • Problem solving - with the ability to work through difficult situations
  • Computer literacy and administrative skills
  • A positive can-do attitude - aware of different people's complex needs
  • Employee security training
  • Weapons protection
  • Personnel protection
  • Vehicle theft protection
  • Flight training

My favourite hobby is travelling because I love discovering new cities and places around the world.

My favorite hobby is travelling because travelling gives me a good opportunity to learn a lot about the history of the country I visit, to see cultural and historical places, to meet people of different nationalities, to learn a lot about their traditions, customs and culture. In other words, I can expand my worldview and my mind. In the future I'm going to visit many countries of the world, in various remote and wild places with beautiful scenery such as Singapore, Malaysia and Thailand.First of all, it’s always nice to stay in a different place for a change. Secondly, I’m interested in seeing new sights, exploring different cultures and else. Third, I love to spend time in beautiful places and admire the beauty of the natural attractions such as mountains, waterfalls, forest lakes, seas and oceans, forests, valleys, hills, etc.Also I visited some European countries. I was in London, Prague, Vienna, Belgrade, Istanbul and in other cities.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Government Security Officer

HMRC
01.2022 - Current

Civil Enforcement Officer

Marston Holding group, NSL Limited
10.2021 - Current

Cabin Crew

Crewlink Ryanair Airline
03.2021 - 12.2021

Packer/General Warehouse Operative

JD Sports Fashion plc
01.2001 - 09.2021

360 Security Alert Limited

BA (Hons) - International Business Management

University of Suffolk
SHAPLA BEGUM