Shanyar Saeed
Stoke-on-Trent
Summary
Dedicated healthcare professional with extensive expertise in patient-centred care and medication dispensation. Demonstrates exceptional skills in prescription accuracy, patient confidentiality adherence, and communication with pharmacists. Proficient in the use of pharmacy software and NHS guidelines, ensuring efficient time management and ethical standards compliance. Adept at providing non-prescription advice, conducting patient consultations, and managing stock effectively. Committed to maintaining professional integrity and resilience under pressure while delivering high-quality healthcare services.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Voluntary Sector
FamilyFocus
Stoke-On-Trent, Staffordshire
2026.06 - 2026.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Dental Receptionist
Prestige Dental
Shelton, Stoke-On-Trent
2025.07 - 2026.06
- Maintained patient communication, adherence, and confidentiality. Dispensed antibiotic medications and provided translation services for Kurdish and English-speaking refugee patients. Offered patient advice within my competency and alleviated anxiety for nervous patients.
- Dispensed antibiotics consistently
- Streamlined administrative processes for improved office efficiency.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Managed appointment bookings for efficient clinic operations.
- Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Provided excellent customer service, improving patient satisfaction rates.
- Maintained tidy and organised reception area for professional appearance.
- Utilised dental software proficiently to maintain accurate records.
- Assisted with dental health education materials to increase patient knowledge.
- Collaborated closely with dental team for smooth daily operations.
- Coordinated reminders for upcoming appointments to reduce missed visits.
Pharmacy Internship
Waterloo Pharmacy
Stoke-On-Trent, Staffordshire
2025.11 - 2025.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
GP Placement
Furlong Medical Centre
Stoke-On-Trent
2025.10 - 2025.10
- Shadowed clinical nurses and collaborated with patients, doctors, pharmacists, and healthcare professionals throughout their duties. Gained valuable insights into patient needs and decision-making in high-pressure environments.
- Explained complex medical information in layman's terms for better understanding by patients.
- Implemented preventive healthcare measures for improved community health.
- Ensured confidentiality and privacy of patient records according to regulations and protocols, maintaining trust amongst the clinic's clientele base.
Pharmacy Student Internship
Waterloo Pharmacy
Cobridge
2025.03 - 2025.04
- Addressed insurance related enquiries from patients; clarified complex procedures.
- Maintained pharmacy inventory effectively, ensured availability of essential drugs.
- Practiced adherence to legal guidelines regarding sale of medication, promoted ethical practice.
- Performed housekeeping tasks within the pharmacy; maintained cleanliness and hygiene standards.
- Liaised with healthcare providers for accurate prescription interpretation.
- Prepared pharmaceutical compounds under supervision; developed practical skills.
- Managed patient records discreetly and accurately; upheld confidentiality standards.
- Assisted customers with prescription queries, enhanced customer service.
- Collaborated with pharmacists for efficient dispensation of medicines.
- Managed the cash register successfully, facilitated smooth financial transactions.
- Coordinated with suppliers for timely delivery of orders; minimised stock shortages.
- Offered advice on general health matters to enhance community wellbeing.
Pharmacy dispenser
Waterloo Pharmacy
Stoke-On-Trent, West Midlands
2021.11 - 2023.12
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
Crew member
McDonald's
Festival park
2022.07 - 2022.09
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Provided personalised customer service fostering loyalty amongst clients.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Executed daily operation procedures ensuring adherence to company's policies.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Handled high-pressure situations calmly providing solutions promptly.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Participated in regular stock takes helping manage supplies efficiently.
Education
MPharm degree - Pharmacy
Keele University
Keele, Staffordshire 2024.10 -
GCSEs - GCSE
Co-operative Academy
Tunstall 2018.09 - 2022.05
BTEC National Extended Diploma Applied Science - STEM
SixthForm College
Stoke-on-Trent 2022.09 - 2024.06
Skills
- Multitasking capability
- Prescription accuracy
- Patient confidentiality adherence
- Patient consultation
- Communication with pharmacists
- Ethical standards compliance
- Efficient time management
- Non-Prescription advice provision
- Use of pharmacy software
- NHS guidelines familiarity
- Healthcare collaboration
- Medication dispensation
- Professional phone etiquette
- Stock management
- Computer literate
- Blood pressure monitoring
- Hazardous waste management
- Patient-centred care
- Clear communication
- Resilience under pressure
- Professional integrity
Languages
English
Kurdish
Hobbies
Outdoor Running, Swimming
Work experience
FamilyFocus, Family Focus is a local charity and charitable incorporated organisation (CIO) based at, The Bridge Centre, in Birches Head. We provide early-intervention support, activities, and educational courses to empower vulnerable, isolated, or disadvantaged families. Our mission is to ensure comprehensive support for children and young people, facilitating access to the opportunities and assistance essential for success in both childhood and adulthood., Voluntary Placement, Stoke-On-Trent, 2026-06, 2026-06
Additional info
- Driving licence: B
- Gender: Female
- Date of birth: 2005-10-01
- Nationality: British
- LinkedIn: https://www.linkedin.com/in/shanyar-saeed-402582315?utm_source=share_via&utm_content=profile&utm_medium=member_ios
Affiliations
- Outdoor Running
References
References available upon request.
Timeline
Voluntary Sector
FamilyFocus
2026.06 - 2026.06
Pharmacy Internship
Waterloo Pharmacy
2025.11 - 2025.12
GP Placement
Furlong Medical Centre
2025.10 - 2025.10
Dental Receptionist
Prestige Dental
2025.07 - 2026.06
Pharmacy Student Internship
Waterloo Pharmacy
2025.03 - 2025.04
MPharm degree - Pharmacy
Keele University
2024.10 -
BTEC National Extended Diploma Applied Science - STEM
SixthForm College
2022.09 - 2024.06
Crew member
McDonald's
2022.07 - 2022.09
Pharmacy dispenser
Waterloo Pharmacy
2021.11 - 2023.12
GCSEs - GCSE
Co-operative Academy
2018.09 - 2022.05