Shantal Rivas

Outline

Reporting to Admin Manager, supporting admin team with wide range of administrative activities.

Key Responsibilities

• Acted as the initial point of contact, greeting and assisting visitors to ensure a welcoming environment, and catering to their refreshment needs.
• Efficiently administered the uploading of invoices via the Coupa system to facilitate prompt payments.
• Coordinated and arranged the procurement of business cards for colleagues across various departments.
• Professionally handled incoming calls, promptly directing them to the appropriate department.
• Facilitated the booking and management of meeting rooms for senior staff and colleagues.
• Arranged and oversaw catering for special meetings, ensuring the provision of lunches and preparation of meeting rooms.
• Implemented robust inventory control measures to maintain optimal office supply levels and prevent shortages.
• Coordinated travel arrangements for senior executives, ensuring seamless logistics and accommodations.

Key Achievements

• Optimized invoice processing efficiency, leading to a 15% reduction in turnaround time and ensuring timely payments, thereby enhancing financial operations.

Outline

Providing sales support administration for Sales team to deliver sales and revenue targets across multiple locations in the UK.

Key Responsibilities

• Contacted customers who had not conducted transactions within 3-6 months to understand reasons for inactivity and offered assistance to facilitate future transactions with Western Union services.
• Communicated with clients via phone and post to provide updates on company policies, fraud prevention, and other relevant information.
• Reached out to customers to discuss annual bonus performance, explained program details, and motivated them to achieve set targets.
• Ensured the Salesforce database was kept up-to-date to support sales department operations.
• Handled enquiries by phone or email regarding customer orders for Western Union materials such as printers, scanners, and advertisements.

Key Achievements

• Successfully reactivated dormant accounts by proactively contacting customers who had not conducted transactions within 3-6 months, resulting in a 20% increase in transaction volumes and revenue for Western Union services.