Shantelle Okai
Northolt,Middlesex
Summary
Experienced network and security professional with a strong background in networking, SD-WAN monitoring and support, and network troubleshooting. Proficient in TCP/IP networking, routing and switching, VLAN configuration, DNS and DHCP. Skilled in Cisco Catalyst switching, network performance monitoring, and security incident response. Adept at using tools such as Cisco vManage, ServiceNow, and Zabbix Monitoring. Demonstrates expertise in access control principles, security monitoring, risk awareness, and information security best practices. Holds SC clearance with a proven track record in incident management, technical documentation, stakeholder communication, and quality assurance processes.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
SD-WAN Network Engineer
Fujitsu
09.2025 - 03.2026
- Support enterprise SD-WAN network infrastructure, ensuring reliable and secure connectivity across multiple environments.
- Monitor network performance and availability using Cisco vManage and Zabbix, proactively identifying faults and performance issues.
- Investigate and resolve network incidents through ServiceNow ticket management workflows, maintaining service uptime and SLA compliance.
- Assist with configuration and troubleshooting of Cisco network devices within enterprise network environments.
- Collaborate with cross-functional engineering teams to maintain secure and resilient network operations.
- Document network incidents, troubleshooting processes, and operational procedures.
Team Leader – Clinical Support
Premium Care Solutions
- Roles focused on leadership, safeguarding, and working within regulated environments supporting vulnerable individuals.
Senior Mental Health Support Worker
Roshini Care
- Roles focused on leadership, safeguarding, and working within regulated environments supporting vulnerable individuals.
Quality Advisor
Learning Curve Group
12.2022 - 09.2025
- Contributed to the quality assurance of cybersecurity training programmes within digital learning environments.
- Led standardisation processes for assessment materials used by 300+ tutors nationwide.
- Mentored and supported 60+ tutors, ensuring regulatory compliance and consistent delivery standards.
- Produced structured documentation and reports aligned with quality assurance frameworks.
Health & Social Care Assessor
Lifetime Training
07.2019 - 11.2022
- Monitored learner progress using digital platforms and e-portfolio systems.
- Maintained secure learner data records and ensured compliance with regulatory requirements.
- Conducted structured progress reviews and documentation for training programmes.
Education
Diploma of Higher Education - Health & Social Care Leadership (Level 5)
Hammersmith and West London College
Extended Diploma - Health & Social Care (Level 3)
West London College
Skills
- SD-WAN Monitoring and Support
- TCP/IP Networking
- Routing and Switching
- VLAN Configuration
- DNS and DHCP
- Network Troubleshooting
- Network Security Fundamentals
- Security Incident Response
- Access Control Principles
- Cisco vManage
- ServiceNow
- Zabbix Monitoring
- Microsoft Office 365
- Incident Management
- Security Clearance: SC Cleared
Certification
- CCNA – Cisco Certified Network Associate – Cisco (2026)
- CompTIA Security+ – CompTIA (2025)
- CompTIA Network+ – CompTIA (2025)
- CompTIA A+ – CompTIA (2025)
- Level 3 Certificate in Cybersecurity – 2025
- Google Cybersecurity Certificate – 2024
- Digital Skills Bootcamp (Data Analysis) – 2022
Interests
Interested in personal development, faith, and mental wellbeing. I also create motivational content online focused on mindset and resilience, building a social media community of over 600,000 followers across multiple platforms.
Additional Training
- Level 4 Award in Internal Quality Assurance – 2023
- Diploma in Counselling (Level 3) – 2022
- Equality & Diversity (Level 2) – 2022
- Certificate in Assessing Vocational Achievement – 2013
- Education and Training (Level 3) – 2013
Timeline
SD-WAN Network Engineer
Fujitsu
09.2025 - 03.2026
Quality Advisor
Learning Curve Group
12.2022 - 09.2025
Health & Social Care Assessor
Lifetime Training
07.2019 - 11.2022
Team Leader – Clinical Support
Premium Care Solutions
Senior Mental Health Support Worker
Roshini Care
Extended Diploma - Health & Social Care (Level 3)
West London College
Diploma of Higher Education - Health & Social Care Leadership (Level 5)
Hammersmith and West London College