Shantel Tenkorang
Summary
I bring a strong combination of clinical and administrative experience, developed through my apprenticeship, Care Certificate training, and my current role as a Healthcare Assistant. Alongside achieving a Level 3 Diploma in Business Administration, I have built strong skills in active listening, teamwork, and supporting colleagues and service users in busy mental health settings. I am confident using NHS systems and Microsoft applications including Word, Excel, PowerPoint, PDF, RiO, IAPTus, Docman, Hybrid and Microsoft Teams. I have experience managing diaries, drafting and sending clinical correspondence, minute-taking, producing pathways, handling distressing phone calls, and accurately inputting data in line with the GDPR.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Healthcare Assistant
South West London & St George’s Mental Health NHS Trust
London
08.2025 - 01.2026
- Provided direct care and support to service users within an inpatient mental health setting
- Assisted qualified nurses and the multidisciplinary team with daily clinical duties
- Observed, monitored, and accurately reported changes in patients’ mental state and behaviour
- Supported service users with personal care while maintaining dignity, privacy, and respect
- Responded appropriately to distressed or challenging situations in line with Trust policies
- Maintained accurate and confidential patient records in accordance with GDPR
- Followed infection control, health & safety, safeguarding, and risk management procedures
- Worked collaboratively within a multidisciplinary team in a fast-paced clinical environment
Bank admin and HCA
South West London & St George’s Mental Health NHS Trust
London
06.2024 - 08.2026
- Delivered administrative support across various services on a bank basis.
- Handled telephone calls, emails, and patient enquiries with professionalism
- Amended electronic patient records with precision and compliance with GDPR
- Facilitated clinic coordination, appointment scheduling, and meeting organisation.
- Collaborated seamlessly across teams, upholding high administrative standards
- Delivered safe and compassionate care to service users within mental health environments.
- Assisted nursing staff in executing clinical and therapeutic responsibilities.
- Monitored and documented alterations in patients’ mental state and wellbeing.
- Facilitated personal care while upholding dignity and respect
- Adapted to dynamic ward and service requirements to meet operational needs.
Administrator
South West London and St George’s Mental Health NHS
06.2023 - 06.2024
- To be responsible for the efficient and conscientious management of the clinics appointments diary
- To ensure that all correspondence and documents are accurately efficiently typed and dispatched, according to priority, including accurate and efficient copy and audio typing of reports, assessments, case notes, letters, minutes of meetings and other confidential material.
- To answer telephone calls from clients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.
- To receive clients and other visitors to the clinic, ensuring that parents and children are dealt with tactfully and with sensitivity and patience, assisting them as appropriate.
- To photocopy, scan and fax information, distributing and filing as appropriate.
- To sort incoming mail, date stamp and distribute as appropriate.
- To extract information for third parties as appropriate.
- To take notes at meetings, type up and circulate these as required.
- To arrange meetings as necessary ensuring that all relevant professionals involved with the client’s care are invited.
- To assist in the smooth running of weekly clinics.
- To maintain waiting lists and provide Information Management with timely monthly returns.
- To contribute to the development and maintenance of administrative procedures. Information and Statistics
- To provide reports relating to team referrals and discharges together with details of those who attended the service.
- To ensure that all notes, referrals, attendances and discharges have been recorded on the electronic patient record system are logged appropriately
- To ensure that all necessary documents are uploaded onto the right systems.
- To contribute to the development and maintenance of administrative procedures. Information and Statistics To provide reports relating to team referrals and discharges together with details of those who attended the service
- Liaises with: Staff, Clients, Relatives, Carers, Referrers, along with external agencies and professional
Children and Families Admin Apprentice
Surrey and borders partnership NHS
01.2022 - 06.2023
- Provide administrative support including use of all Office 365 applications, emails, scanning, printing, photocopying, diary management, collation and circulation of documents and information relevant to the team.
- Liaise and communicate with a range of employees, managers and Team Leaders and other agencies with a professional and sensitive approach using a variety of communication and customer service methods.
- Answer telephone enquiries correctly and in a polite and helpful manner.
- Utilise e-mail, internet and intranet to ensure relevant information is disseminated in a timely and appropriate manner.
- Maintain accurate electronic filing systems
- Answer and advise on general education information related enquiries.
- Assist in organising and managing diaries including virtual meetings and physical room bookings, prepare delegate lists, meeting materials, collation of information and supporting report production.
- Updating and maintaining Electronic Staff Records - eg entering sickness absence.
- Undertake analysis of data contributing to reports. Maintain the highest standard of quality
- Provide administration support for related projects.
Education
High School - History - B, Religious Education - B, English Language - C, English Literature - C, Additional Science - B
St Andrews Secondary school
Care Cetificate -
South West London & St George’s Mental Health NHS Trust
London 06.2025
High School Level 3 Diploma Business Administration - Level 2 functional skills Maths
City and Guilds apprenticeship SABP NHS
LeatherheadSkills
- Adaptability
- Attention to detail
- Communication
- Microsoft Office
- Problem Solving
- Strategic Planning
- Teamwork
- Time Management
- Work ethic
Certification
- Level 3 Diploma for Business Administration
- City and Guilds
- Level 2 Functional skills Maths
- Citys and Guilds
REFERENCES
Amanda, Lowell, Lead Administrator for Richmond CAMHS Tier 3, Amanda.lowell@swlstg.nhs.uk
Timeline
Healthcare Assistant
South West London & St George’s Mental Health NHS Trust
08.2025 - 01.2026
Bank admin and HCA
South West London & St George’s Mental Health NHS Trust
06.2024 - 08.2026
Administrator
South West London and St George’s Mental Health NHS
06.2023 - 06.2024
Children and Families Admin Apprentice
Surrey and borders partnership NHS
01.2022 - 06.2023
High School - History - B, Religious Education - B, English Language - C, English Literature - C, Additional Science - B
St Andrews Secondary school
Care Cetificate -
South West London & St George’s Mental Health NHS Trust
High School Level 3 Diploma Business Administration - Level 2 functional skills Maths
City and Guilds apprenticeship SABP NHS