Shantel Mahlangu
Summary
Gender: Female PERSONAL STATEMENT A competent and enthusiastic individual with excellent communication skills and a passion for caring for others. Multi-faceted and self-motivated with a dedication for providing personal and physical care on a one-to-one basis while still delivering high quality care in a fast-paced environment. I have a proven ability to meet the personal care needs of service users in a way that respects the dignity of the individual and promotes their independence. I am able to use my own initiative as a way of developing effective solutions to problems. I am an active and experienced individual with hands on training skills which have a dynamic approach to work and getting things done efficiently either supervised or unsupervised. CAREER OBJECTIVE My aspiration is to join any Healthcare setting so that I can contribute to the health sector and reach my full potential in caring practices in the UK using my skills and knowledge to provide and ensure quality care to all patients with any forms of impairments either within the NHS or private hospitals, private clinics, homes for the elderly or residential homes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Support worker/ Carer
COMPETENCIES
01.2022 - Current
- Experience of personal care, companionship, and home help
- Experience of working in residential, nursing and learning disability homes
- A good knowledge of health and social care services
- Good verbal and written communication skills
- Experience of administration work
- RESPONSIBILITIES
- Helping service users to remain in their own homes by providing the support and care needed to help them achieve maximum independence
- Responsible for providing a high standard of care provision during early mornings, evenings, weekends, and Bank Holidays
- DUTIES
- Offering personal care, preparing meals, cleaning, and helping with shopping trips
- Administering medication and arranging medical appointments
- Delivering and serving of ‘meals on wheels' when required
- Helping service users with mobility problems including incontinence
- Making & changing beds, tidying rooms and emptying commodes etc
- Providing advice and emotional support to clients
- Setting tables and trays and taking clothes to the laundry
- Assisting with getting up in the morning, dressing, undressing washing & bathing
- Taking part in staff and service users' meetings and training activities
- Updating a client's medical records and other paperwork
- Assisting with activities such as reading, writing, hobbies, and recreations
- Reporting to supervisors any changes in the health / circumstances of service users
- Involved in six monthly reviews of service users
- Helping the service user to look after their own health
- Transporting service users to local amenities.
- Kept clients engaged in social networks and communities for personal health and growth.
Online Marketing Manager
Lonestar International
Harare
01.2018 - 12.2021
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created printed marketing materials designed to drive campaigns.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed insights on marketing campaigns to assess performance against goals.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Online Marketing Executive
Maruwa Zim
Harare, Zimbabwe, Mash Central
01.2016 - 01.2017
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Created printed marketing materials designed to drive campaigns.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Front Office Administrator
Nyamakwere Lodges
01.2011 - 01.2015
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, facilitated and participated in community service efforts.
- Assisted with coordination and hosting of company events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Trained new employees on administrative procedures, company policies and performance standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Education
Bachelor of Commerce Marketing management - Marketing Management
Midlands State university
Gweru, Zimbabwe 08.2017 - 05.2020
Diploma in Marketing - Marketing, Advertising, Public relations, Selling and sales management
Speciss College
Harare 01.2010 - 01.2011
Skills
General housework & cleaningundefined
Accomplishments
- Oriel Girls High School Jan 2007 – Nov 2008 GCSE A Levels
- Hatfield Girls High Jan 2002 – Nov 2005 GCSE O Levels
Timeline
Support worker/ Carer
COMPETENCIES
01.2022 - Current
Online Marketing Manager
Lonestar International
01.2018 - 12.2021
Bachelor of Commerce Marketing management - Marketing Management
Midlands State university
08.2017 - 05.2020
Online Marketing Executive
Maruwa Zim
01.2016 - 01.2017
Front Office Administrator
Nyamakwere Lodges
01.2011 - 01.2015
Diploma in Marketing - Marketing, Advertising, Public relations, Selling and sales management
Speciss College
01.2010 - 01.2011
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