Hi, I’m
Shantae Loftus
London
Summary
Results-driven HR professional with a proven track record of implementing strategic initiatives to optimize workplace culture and drive organizational success. A versatile and competent worker, adept at combining innovative problem-solving with a keen understanding of human resources principles. Possessing a unique skill set that encompasses strategic HR management, employee relations, and a deep commitment to fostering a positive work environment. Demonstrated ability to implement effective recruitment strategies, streamline HR processes, and ensure compliance with employment laws. Dedicated to creating and sustaining inclusive workplace cultures that promote diversity and collaboration. Highly proficient in HRIS tools and technology, facilitating efficient HR administration. Eager to contribute my skills, passion for HR, and commitment to hard work to achieve organizational goals in any HR role. Ready to make a positive impact on your team and drive excellence in human resources management.
Overview
9
years of professional experience
Work history
Ballie BallersonLondon
HR intern
2023.09 - Current (2 education.years_Label & 9 education.months_Label)
Job overview
- Ensured accurate, efficient HR administration focused on recruitment, payroll, and benefits support.
- Assisted HR team with daily operations by owning administrative tasks.
- Maintained data accuracy through focused, detail-oriented entry and administration.
- Handled confidential information with complete discretion to respect employee privacy.
- Facilitated right-to-work checks to enable smooth employee onboarding.
- Planned and implemented professional development programs.
- Collaborated with stakeholders to deliver projects and contribute to a broader change agenda.
- Collated employee feedback, using insights to guide service changes.
- Handled confidential information with complete discretion to respect employee privacy.
Peer2Peer Education London
Learning and development manager
2019.09 - Current (6 education.years_Label & 9 education.months_Label)
Job overview
- Planned and facilitated continuous hands-on training and talent development for 60-80 Educators.
- Implemented a new LMS system to enhance existing training programs.
- Managed L&D budget, reporting impact capabilities to MD to drive informed financial decision-making.
- Identified capability gaps and implemented appropriate learning interventions.
- Developed company culture encouraging employees to pursue future career prospects within the company.
- Designed high-quality training strategies to deliver key learning outcomes.
- Optimized quality of training content by incorporating input from subject matter experts.
- Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
- Aligned training programs with corporate objectives, meeting established metrics to drive growth.
- Developed individual learning plans for continued training.
- Delivered targeted and blended learning solutions by increasing the accessibility of virtual and in-person training opportunities.
Soho House London
Reservations Supervisor
2017.01 - 2018.12 (1 education.year_Label & 11 education.months_Label)
Job overview
- Increased team productivity through effective staff planning, coordination, and task delegation.
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Upsold guest experiences to maximize average booking value.
- Dealt with high-volume calls and emails competently to meet service targets.
- Oversaw emergency procedures and administered first aid.
- Wrote reports outlining project progress and results.
- Processed data quickly and accurately for smooth, orderly operations.
Ace Hotel London
Operations assistant
2015.02 - 2017.11 (2 education.years_Label & 9 education.months_Label)
Job overview
- Assisted with day-to-day operations of the facility, including scheduling and customer service.
- Managed inventory levels, maintaining adequate stock for operational requirements.
- Coordinated logistics for smooth operation of daily tasks, optimizing workflow.
- Alerted senior staff of upcoming critical tasks and deadlines.
- Compiled operational data and prepared reports, presentations, and correspondence.
- Coordinated meetings and briefings for operational updates.
- Partnered with management to implement processes and complete special projects.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Drafted contracts and purchase orders for theteam.
- Sourced and ordered office supplies within theallocated budget.
Education
University of East LondonLondon
Bachelor of Science from Human Resource Management
2021.09
Skills
- HR Administration
- Employee Records Management
- Recruitment Coordination
- Payroll Processing
- Employee Onboarding
- HRIS Proficiency
- Communication and Interpersonal Skills
- Compliance with Employment Laws
- Creating and Delivering Training & Development Plans
- Applicant Tracking Software
- Starter and leaver processes
- Event coordination
- Staff needs analysis
- Wrike calendars
Timeline
HR intern
Ballie Ballerson
2023.09 - Current (2 education.years_Label & 9 education.months_Label)
University of East London
Bachelor of Science from Human Resource Management
2021.09
Learning and development manager
Peer2Peer Education
2019.09 - Current (6 education.years_Label & 9 education.months_Label)
Reservations Supervisor
Soho House
2017.01 - 2018.12 (1 education.year_Label & 11 education.months_Label)
Operations assistant
Ace Hotel
2015.02 - 2017.11 (2 education.years_Label & 9 education.months_Label)