Shanskar Rai
Folkestone,Kent
Summary
Personable individual with genuine interest in providing excellent customer service and ensuring guest satisfaction. Possesses strong interpersonal skills and ability to swiftly adapt to new environments, complemented by keen attention to detail. Ready to contribute to creating memorable dining experiences and fostering welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Waiter
Best Western Clifton Hotel
Folkestone, Kent
12.2023 - 01.2024
- Filled in as staff shortage on Christmas and New Years.
- Ensured to cooperate with other staff effectively and efficiently in short period of time to secure quality flow of service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Grasped fundamentals hastily, making certain to settle in quickly.
Waiter
Chameleon Cafe
Hythe, Kent
03.2023 - 01.2024
- Provided friendly, courteous service, maximising positive customer satisfaction ratings and ensuring daily reviews were made, boosting impressions of restaurant.
- Remained calm under pressure, resulting in better performance during peak hours and shortage of staff.
- Managed restaurant closing duties from cleaning kitchen and seating area, and closing everything off.
- Communicated efficiently with fellow team members, fostering harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
Education
Bachelor of Science - Psychology
University of Kent
Kent 09.2024 -
Skills
- Decision making
- Customer service orientation
- Cleaning and sanitation
- Listening attentively
- Creativity
Timeline
Bachelor of Science - Psychology
University of Kent
09.2024 -
Waiter
Best Western Clifton Hotel
12.2023 - 01.2024
Waiter
Chameleon Cafe
03.2023 - 01.2024
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