Shannon Born
Summary
Hardworking Supervisor passionate about the automotive industry and committed to practical, hands-on work. Developed strong communication, organisation, and problem-solving skills while supervising in fast-paced retail and café environments. Focused on building a long-term career through continuous learning and technical skill development, while contributing positively to team dynamics.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Supervisor
Medway League of Friends
Kent
01.2024 - Current
- Managed daily operations of shop and café, ensuring high standards in customer service, team performance, hygiene, and workplace organisation.
- Supervising staff and coordinating day-to-day duties
- Delegating tasks and ensuring work was completed to a high standard
- Leading by example and maintaining a professional work environment
- Monitored team performance to uphold service quality and enhance productivity.
- Training, mentoring, and supporting new staff members
- Supported staff and coordinated stock control to ensure smooth service in a fast-paced environment.
- Handling customer enquiries, complaints, and issues professionally
- Enforcing food safety, hygiene, and health & safety procedures
- Managing stock levels, deliveries, and replenishment of products
- Rotating stock and reducing waste where possible
- Serving customers and handling cash/card payments accurately
- Preparing coffee, hot drinks, and refreshments during busy periods
- Supporting food preparation and ensuring food was presented correctly
- Carrying out opening and closing procedures securely
- Ensuring cleanliness of customer areas, kitchen areas, and storage rooms
- Completing paperwork, daily checks, and basic admin tasks
- Working under pressure during busy periods while maintaining service standards
- Supporting management with operational decisions and problem solving
- Outlined key responsibilities for team operations
General Assistant
Medway League of Friends
Kent
07.2023 - 01.2024
- Worked within the hospital shop and café, helping with the smooth day-to-day running of the business while providing excellent customer service to staff, patients, and visitors.
- Serving customers in a professional and friendly manner
- Operating tills and handling cash/card payments accurately
- Preparing and serving coffee and hot drinks to customers
- Assisting with food preparation and serving refreshments
- Following food safety, hygiene, and cleanliness standards at all times
- Replenished stock and rotated products, maintaining inventory to ensure availability of goods.
- Keeping the shop, café, and storage areas clean and organised
- Assisted customers with enquiries, resolving minor issues to enhance overall customer satisfaction.
- Operated effectively in busy environment, supporting team with various tasks to ensure seamless operations.
- Supporting colleagues during busy periods
- Following health and safety and workplace procedures
- Opening or closing duties when required
- Defined primary duties of the position.
Volunteer
Medway League of Friends
City
03.2019 - 07.2023
- Worked as a volunteer within the hospital shop and café environment, supporting the day-to-day running of the service and providing assistance to staff, patients, and visitors.
- Developed skills in a busy environment, providing professional and friendly service to enhance customer satisfaction.
- Assisted customers with enquiries to resolve issues promptly and improve overall service experience.
- Serving customers and handling payments using till/POS systems
- Preparing and serving drinks and refreshments
- Restocking shelves and monitoring stock levels
- Keeping the shop and work areas clean, tidy, and organised
- Supporting the wider team with daily tasks
- Working efficiently during busy periods
- Following health and safety and hygiene procedures
- Clarified key responsibilities to ensure smooth operations in the role.
Education
A Levels - Criminology, Applied Science
UKAT Sixth Form
Gillingham07-2023
GCSE - English Language, English Literature, Mathematics, Combined Science, History, Religious Studies, Music, Creative Media
Brompton Academy
Gillingham07-2021
Skills
- Customer service expertise
- Health and safety compliance
- Cash handling
- Inventory management
- Leadership experience
- Teamwork and communication
- Good problem-solving skills
- Work well under pressure
- Time management
- Organisational skills
- Microsoft Office skills
- Strong work ethic and reliability
Certification
- Category B Licence
- First Aid at Work (St John Ambulance) certified
Hobbies and interests
- Outside of work, I enjoy spending time with family and friends, going on days out, and discovering new places. I enjoy gaming in my free time.. I also enjoy listening to music, watching films.
Refrences
Available on request.
Timeline
Supervisor
Medway League of Friends
01.2024 - Current
General Assistant
Medway League of Friends
07.2023 - 01.2024
Volunteer
Medway League of Friends
03.2019 - 07.2023
A Levels - Criminology, Applied Science
UKAT Sixth Form
GCSE - English Language, English Literature, Mathematics, Combined Science, History, Religious Studies, Music, Creative Media
Brompton Academy