Shannon Wilson
Wakefield ,West Yorkshire
Summary
-Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Reliable Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Support worker
Millennium Support LTD
Featherstone, Wakefield
07.2022 - Current
- Supported individuals with creative and physical activities to promote independence and wellbeing, including dance, pottery and gardening.
- Assisted in developing and implementing personalised care plans for clients, 'People we support' as a business specific term.
- Facilitated social activities to enhance clients' engagement and community integration.
- Provided emotional support and companionship to clients during challenging times.
- Maintained accurate records of client interactions and care activities in compliance with policies.
- Participated in regular team meetings, enhancing quality of care provided.
- Built strong client relationships through compassionate care and friendly rapport building.
Crew member
McDonald's
Pontefract, Wakefield
05.2022 - 06.2022
- Assisted in preparing food items according to strict quality and safety standards.
- Maintained cleanliness and organisation of work areas to ensure efficient operations.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Managed cash register operations accurately while processing customer transactions effectively.
Customer sales assistant / Online sales assistant
Bad Bambi LTD
Castleford, Wakefield
09.2020 - 02.2022
- Assisted customers in navigating online purchasing processes to enhance shopping experience.
- Developed product descriptions and marketing materials to attract potential buyers.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained a clean and organised sales floor environment to enhance customer experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Trained and mentored new sales associates on store policies and procedures.
- Handled cash transactions accurately maintaining financial integrity.
- Boosted store reputation with excellent customer service skills.
Education
GCSEs - English Language
Castleford Academy
Castleford, Wakefield 09.2018 - 06.2020
GCSEs - English Literature
Castleford Academy
Castleford, Wakefield 09.2018 - 06.2020
GCSEs - Mathematics
Castleford Academy
Castleford, Wakefield 09.2018 - 06.2020
Biology/Physics/Chemistry
Castleford Academy
Castleford, Wakefield 09.2018 - 06.2020
Skills
- Empathy for clients, through use of rapport building and use of in-depth support plans
- Resilience in difficult situations; after facing multiple situations in previous positions that have challenged my self-strength and tested my knowledge and training, I have built a resilience that I can apply to many situations
- Crisis intervention strategies; through recurring and refreshed training, I have gained the skills to actively and successfully aid client's when they have become heightened, using support plans and knowledge of character how to aid them in self-regulation
- Continuous and in-date training includes;
- Infection Control
- Health and Safety
- Moving and Handling
- First Aid
- Positive Behaviour Management
- Medication
- Record Keeping and Report Writing
- Dignity and Respect
- Communication
- The Oliver McGowan Mandatory training on Learning
disability and Autism
Affiliations
- Self taught in piano!
- Gaming, enjoying it more with the company of friends.
- Reading, with a love across many genres.
Accomplishments
While growing and learning at Millennium, I also gained the knowledge on Makaton, a simplified version of British Sign Language, which has helped me hold more in-depth conversations.
Certification
Advance DBS checked (September 2025).
References
References available upon request.
Timeline
Support worker
Millennium Support LTD
07.2022 - Current
Crew member
McDonald's
05.2022 - 06.2022
Customer sales assistant / Online sales assistant
Bad Bambi LTD
09.2020 - 02.2022
GCSEs - English Language
Castleford Academy
09.2018 - 06.2020
GCSEs - English Literature
Castleford Academy
09.2018 - 06.2020
GCSEs - Mathematics
Castleford Academy
09.2018 - 06.2020
Biology/Physics/Chemistry
Castleford Academy
09.2018 - 06.2020