Summary
Overview
Work history
Education
Skills
Timeline
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Shannon Wilson

Glasgow,Scotland

Summary

I am a reliable and valued Senior Recruitment Administrator currently looking for Part Time work. I know that my dedication and commitment married with my positive attitude has ensured I am successful in delivering the right candidates for the role. My experience in a fast-paced volume environment has enabled me to be adaptable and flexible whilst developing my recruitment knowledge and skillset. My enthusiasm to learn and take on new challenges, has positively impacted my passion for continuous improvement within this industry.

Overview

11
11
years of professional experience

Work history

Senior Recruitment Administrator

Kura
Glasgow, Scotland
04.2023 - Current
  • Providing administrative assistance to support the on boarding process
  • Carry out necessary employment/right to work checks
  • General on boarding enquiries
  • Support and preparation of offers

Recuitment Administrator

Kura
Glasgow
12.2021 - 04.2023
  • Vetting candidates going through the recruitment process, i.e credit checks, references and DBS
  • Obtaining and checking candidate documents

Recruitment Delivery Specialist

Kura
10.2018 - 12.2021
  • After pursuing development within Kura, I was successful in joining the Recruitment
  • Kura is a face-paced telecommunications company that concentrates on recruiting customer service and sales advisors during growth periods and backfilling attrition
  • Duties include:
  • Effectively Recruiting on a 360 model, to a specific SLA
  • Advertising; creating and posting job adverts on multiple job boards
  • CV screening; identifying strong candidates and transferrable skills
  • Leading Telephone Interviews as initial stage of candidate engagement
  • Organising and coordinating Face-to-Face Interviews with candidates
  • Ensuring materials, meeting rooms and documentations are available
  • Scanning relevant documents, archiving paper files and preparing audits packs

Customer Service Advisor

07.2017 - 10.2018
  • Initially started my career with Kura as a customer service advisor with Scottish
  • Power campaign dealing with diverse customers including vulnerable people ensuring a duty of care at all times
  • Duties include:
  • Inbound calls
  • Adhering to KPIs and delivering results
  • Problem-solving
  • Developing strong communication and computer skills
  • Time-management and adherence
  • Working under pressure

Hospitality Assistant

Bothwell Bridge Hotel
03.2017 - 07.2017
  • My role at the Bothwell Bridge Hotel was to ensure that our guests have an enjoyable dining experience by providing quality customer service at the restaurant and during the private functions
  • As a family run hotel, I joined a very close family and was welcomed into their team
  • Working as part of a smaller team has made me adapt and become more flexible to the job demands
  • Duties include:
  • Customer service
  • Meet and greet guests and serving
  • Problem-solving
  • Developing communication skills

Conference and Events Supervisor

Crowne Plaza Hotel
10.2012 - 03.2017
  • A valued member of the Conference and Events Department at the hotel
  • My key role involved the provision of exceptional customer service and problem solving to eradicate any concerns and complaints customers may have
  • September 2016, I progressed to Conference and Events Supervisor gaining more responsibilities for organising other staff members and ensuring the correct levels of customer service were delivered
  • I was also trusted in the running and maintaining of meetings and events
  • During my time at the Crowne Plaza Hotel I helped out with the
  • Night Audit team
  • My main duties were to check guests in and out of the hotel, process guest bills, cash handling, security of the hotel and assist guests with any queries in an efficient and professional manner
  • During my time at the hotel I received Team Member of the Month in April 2016 for being a good team player
  • Duties include:
  • Customer service
  • Problem-solving
  • Coordinating meetings and events
  • Developing communication skills and supervisory responsibilities

Education

HND/HNC - Travel & Tourism

City of Glasgow College
2014

Skills

  • Time Management
  • Administrative Skills
  • Candidate Engagement
  • Computer Literacy
  • Quick Learner
  • Proactive
  • Flexible and able to adapt easily to new situations and developing workloads
  • Good stakeholder and candidate engagement
  • Professional & approachable telephone manner can deal with professionals at all levels
  • Excellent communication skills
  • Good IT skills including knowledge of Excel, Word and Outlook, Talent Platforms
  • Logical and methodical approach to working
  • Ability to work on own and as part of a team
  • Clear understanding of all relevant legal obligations and data protection rules
  • Onboarding administration
  • Background and reference checks
  • iCIMS

Timeline

Senior Recruitment Administrator

Kura
04.2023 - Current

Recuitment Administrator

Kura
12.2021 - 04.2023

Recruitment Delivery Specialist

Kura
10.2018 - 12.2021

Customer Service Advisor

07.2017 - 10.2018

Hospitality Assistant

Bothwell Bridge Hotel
03.2017 - 07.2017

Conference and Events Supervisor

Crowne Plaza Hotel
10.2012 - 03.2017

HND/HNC - Travel & Tourism

City of Glasgow College

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