Shannon Williams
Wareham,DOR
Summary
Proficient in utilising a range of Microsoft business applications, including Word, Publisher, PowerPoint, Excel, and Outlook, with strong expertise in verbal and written English communication. Demonstrates exceptional adaptability as an effective communicator and team player, excelling in collaborative environments while maintaining focus when working independently. Extensive experience in SEN education has fostered a deep understanding of diverse strategies and the ability to adapt to varying needs. Skilled in adhering to processes and procedures with precision and trained in physical restraint techniques, ensuring safety as a priority. Committed to leveraging these skills to contribute effectively within dynamic professional settings.
Overview
7
7
years of professional experience
Work history
Agency Teaching Assistant
Axcis Education
Shillingstone, Dorset
2025.12 - Current
- Enhanced student engagement by incorporating creative learning techniques in lessons in classes of 4 or more young people.
- Participated actively in professional development workshops, stayed abreast with latest pedagogical trends.
- Utilised assistive technology tools in classrooms, enhanced participation and independence among students.
- Stimulated curiosity and interest in subjects through use of multi-sensory teaching aids.
- Taught life skills such as self-care, communication and basic literacy skills to students.
- Provided emotional support to pupils dealing with challenges related to their specific conditions.
Bar Staff
Royal British Legion
2025.06 - 2026.05
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Managed customer disputes effectively, preserving the business reputation.
- Managed bar inventory for efficient operation.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Checked identification to maintain legal compliance.
- Helped organise special events of over 100 people at the bar.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served guests spirits, beers and stouts at bar.
Learning Mentor
Harbour School Dorset
2023.09 - 2025.05
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments for over 25 young people.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Kept class records current with attendance information and student grades.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Assisted students with range of learning differences, including ADD, ADHD, ASD and other SEMH needs to achieve their full potential for independence.
- Shared information about students with parents, other staff and internal and external agencies in line with school policies.
Children’s Team Night Support Worker
Diverse Abilities
2022.04 - 2023.08
- Protected safety and wellbeing by identifying and promptly reporting incidents of physical, emotional and abuse.
- Provided support and reassurance by guaranteeing efficient call system response.
- Effectively supported children and young people with challenging behaviour, using positive behaviour management techniques.
- Maximised independence of the children and young people with sensory impairments, using compensatory approaches.
- Improved mental stimulation through ongoing lifestyle and activities promotion.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Catering Assistant/Hostess
Dormy Care Communities (Pine Martin Grange)
2020.11 - 2022.04
- Optimized resident satisfaction, advising on proper food and drinks combinations and accommodating reasonable preferences.
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Calmly managed disputes and complaints, de-escalating heated situations and ensuring resident satisfaction.
- Consistent sanitizing within working areas throughout working hours to combat COVID-19
- Kept carpets and floor clear of debris and hazards.
- Caring and looking after residents, making sure all their predetermined needs are being met.
Catering Assistant
Ape Concessions (Monkey World)
2019.02 - 2020.10
- Prepared food for high-capacity events to strict schedules.
- Served food and beverages to dining guests with outstanding customer service with 100's of guests per day.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Certificate - Preparation for Working Life
The Forum Centre
Blandford 1 2016 - 1 2018
Skills
- Excellent IT skills – I am proficient in using a variety of Microsoft business applications including Word, Publisher, Power Point, Excel, and Outlook
- Effective communicator – I can adapt to meet needs of others and convey correct messages whilst showing effective listening skills
- Excellent English skills – I am confident in verbal and written communication, supplying information, which is factual, legible, and complete
- Good team player – I can manage working with others efficiently in a variety of roles whilst having the ability to remain focused when working alone
- Ability to follow all required processes and procedures in addition to daily instructions
- SEN knowledge - Having worked in SEN Education for many years I have acquired plenty of knowledge in different strategies and learnt how to adapt to different needs
- Physical restraint training - I am confident in my training and able to consider every possibility before using restraint as a final resort
References
References available on request
References
References available upon request.
Timeline
Agency Teaching Assistant
Axcis Education
2025.12 - Current
Bar Staff
Royal British Legion
2025.06 - 2026.05
Learning Mentor
Harbour School Dorset
2023.09 - 2025.05
Children’s Team Night Support Worker
Diverse Abilities
2022.04 - 2023.08
Catering Assistant/Hostess
Dormy Care Communities (Pine Martin Grange)
2020.11 - 2022.04
Catering Assistant
Ape Concessions (Monkey World)
2019.02 - 2020.10
Certificate - Preparation for Working Life
The Forum Centre
1 2016 - 1 2018