Shannon Stupar
Saint Neots,Cambridgeshire
Summary
Expert in mentoring and coaching with a focus on time efficiency and safety. Demonstrated success in leading customer service teams and developing training programs that achieve high performance standards. Proficient in multitasking, problem-solving, and food handling, ensuring effective organization and communication. Recognized for maintaining composure under pressure and managing finances responsibly to foster a high-efficiency work environment.
Overview
9
9
years of professional experience
Work history
Warehouse packer
Coveris
St Neots
2024.03 - Current
- Check packaging quality before items go into storage.
- Report packaging damage or glue needs to glue minder team.
- Print batch labels for each product run in required format.
- Support colleagues with daily packing and production tasks.
- Strip pallets, load products into machine slots, and begin gluing.
- Inspect items for damage to support customer satisfaction outcomes.
- Work flexible shifts, including nights, weekends, and holidays.
- Maintain attention to detail while working under pressure.
- Wear protective gear to minimise risk of injury.
- Clean equipment at end of shift for the next team.
Till assistant
Tesco
Saint Neots, Cambridgeshire
2023.12 - 2024.03
- Managed checkout queues to reduce customer wait times during busy periods.
- Completed sales transactions quickly to keep checkout throughput high.
- Created shelf labels to support fast locating and correct product placement.
- Handled cash register tasks carefully to maintain accurate transactions.
- Greeted every customer warmly to promote a friendly in-store atmosphere.
- Kept general areas tidy to support a clean customer experience.
- Unloaded stock from cages onto shelves for organised replenishment.
- Conducted price checks at request of customers for clear communication on cost.
Manager
McDonald's
Bedford
2022.03 - 2023.12
- Operated opening and closing routines for store.
- Used basic IT knowledge to support in-store systems and tasks.
- Counted tills, recorded totals, and maintained accurate cash handling each shift.
- Created shift floor planner covering crew placement and service coverage.
- Scheduled crew member breaks to keep staffing balanced and productive.
- Ran shifts and supported floor teams during busy periods.
- Gave clear instructions for assigned areas to maintain consistent standards.
- Delivered high standard customer care through friendly, helpful service.
- Provided high-quality products to improve customer satisfaction and loyalty.
- Followed food safety procedures during preparation, storage, and service.
- Answered phone calls and handled enquiries.
- Administered first aid when required and maintained calm responses.
- Completed day-to-day duties accurately and efficiently across all station tasks.
- Met assigned tasks within tight deadlines to keep service on track.
- Worked flexible hours, covering nights, weekends, and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Academy coach
McDonald's
Bedford
2021.10 - 2022.03
- Supported shift managers during daily service and staffing cover.
- Counted tills and completed end-of-shift cashing-off checks.
- Monitored stock to minimise food waste and spoilage.
- Coached crew to develop skills and game understanding.
- Served customers through table service to maintain satisfaction.
- Helped customers using kiosks to complete orders smoothly.
- Trained new crew on health and safety procedures.
- Answered phone enquiries to support customer requests.
Crew member
McDonald's
Bedford
2020.11 - 2021.10
- Offered menu recommendations based on customer preferences improving their dining experience.
- wiping tables and keeping clean manner
- washing utensils and equipment
- sweeping and mopping
- working on all stations
- Carried out day-to-day duties accurately and efficiently.
- Displayed energy and enthusiasm in fast-paced environment.
Receptionist/ housekeeper
Travelodge
Goldington
2020.07 - 2020.11
- Handled customer booking requests and confirmed reservation details by phone.
- Answered phone calls and provided booking support and arrival guidance.
- Checked rooms on system to keep standards consistent for arrivals.
- Printed customer check-in books to follow safety procedures each shift.
- Tested fire alarms to verify correct operation.
- Handled cash on site and recorded payments according to policy.
- Dusted and hovered corridors and the entrance to maintain presentation.
- Greeted customers on arrival and throughout
Housekeeper
Travelodge
Bedford
2019.09 - 2020.07
- Checked chemicals and equipment before use for safe preparation.
- Cleaned departures rooms using checklists to complete hygiene tasks.
- Changed and replaced fresh bedding and towels for guest comfort.
- Topped shampoo dispensers to keep supplies ready for use.
- Reported faulty or damaged items to maintain service standards.
- Delivered top-notch hospitality services to meet guests' needs during stays.
- Made beds daily to keep bedroom areas neat.
- Maintained high hygiene standards to support clean living conditions.
- Dusted and vacuumed rooms regularly to create a welcoming atmosphere.
Customer assistant
One Stop
Bedford
2017.09 - 2019.09
- Stack shelves to keep displays tidy and accessible for customers.
- Unload deliveries promptly while checking items against delivery details.
- Serve customers at the till and answer product questions clearly.
- Hand cash accurately, processing purchases and giving correct change.
- Rotate stock regularly to maintain freshness and minimise expired items.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
Diploma of Higher Education - Beauty
Bedford College
Bedford 09/2014 - 06/2016
GCSEs - English literature
Bedford academy
Bedford GCSEs - English language
Bedford academy
Bedford GCSEs - Mathematics
Bedford academy
Bedford GCSEs - Science
Bedford academy
Bedford GCSEs - History
Bedford academy
Bedford Skills
- Mentoring and coaching
- Time efficiency
- Safety consciousness
- Customer service
- Leadership skills
- Team leadership
- Training and development
- Multitasking
- Problem solving
- Food handling
- Organization
- Communication skills
- Calm under pressure
- Responsible money handling
Affiliations
- Fashion
- Cooking & baking
- Family & friends trips
- Arts & crafts
Accomplishments
- McDonald's academy coach received best employee of the month for attendance, training and coaching
Timeline
Warehouse packer
Coveris
2024.03 - Current
Till assistant
Tesco
2023.12 - 2024.03
Manager
McDonald's
2022.03 - 2023.12
Academy coach
McDonald's
2021.10 - 2022.03
Crew member
McDonald's
2020.11 - 2021.10
Receptionist/ housekeeper
Travelodge
2020.07 - 2020.11
Housekeeper
Travelodge
2019.09 - 2020.07
Customer assistant
One Stop
2017.09 - 2019.09
Diploma of Higher Education - Beauty
Bedford College
09/2014 - 06/2016
GCSEs - English literature
Bedford academy
GCSEs - English language
Bedford academy
GCSEs - Mathematics
Bedford academy
GCSEs - Science
Bedford academy
GCSEs - History
Bedford academy