Shannon Spiers
Coatbridge,North Lanarkshire
Summary
A 21 year old highly motivated customer-focused individual with experience in excellent customer service within fast paced, high pressure environments. Skilled in working as part of a team with a friendly and approachable manner. Knowledgeable about customer service principles and health and safety protocols, and passionate about delivering exceptional customer service at a high standard.
Height - 180cm
Overview
7
7
years of professional experience
Work history
Clerical assistant
North Lanarkshire Council
Motherwell, North Lanarkshire
2024.08 - Current
- Managing invoice processing to meet deadlines with a high level of accuracy and ensuring companies receive payment on time.
- Upholding the organisations reputation by communicating with external parties promptly and professionally regarding queries and complaints.
- Handled petty cash transactions, maintained records of expenditures.
- Working in a team to tackle a high volume of work and using communication skills to ensure there are no errors.
- Developed strong attention to detail and organisational skills.
Modern apprentice
North Lanarkshire Council
Motherwell, North Lanarkshire
2023.08 - 2024.08
- Based in the HR department which required responding to queries and complaints from all internal staff within the organisation.
- Adhering to Data Protection laws and legislation ensuring to handle confidential employee information securely and responsibly while taking measures to prevent data breaches.
- Required to meet weekly deadlines that involved providing updates to management and scheduling group meetings and performance reviews.
- Performed daily administrative tasks within a professional office environment.
- Contributed towards a positive work environment by helping colleagues and volunteering to help with events within the organisation e.g presenting at high schools.
Production operative
Albert Bartlett
Airdrie, North Lanarkshire
2023.01 - 2023.08
- Prioritised health and safety standards by maintaining a clean working environment and following health and safety regulations.
- Worked in a team to meet strict deadlines which enhanced my communications skills and ability to lead.
- Complying with strict food hygiene practices and allergy awareness, ensuring to prevent cross-contamination.
- Ability to work under-pressure while remaining calm and efficient during physically demanding and busy periods.
Retail worker
JD Sports
Coatbridge, North Lanarkshire
2022.11 - 2023.01
- Organised and stocked shelves.
- Providing excellent customer service by being a friendly face while maintaining professionalism and helping customers with any questions or requests.
- Handling customer complaints in a calm professional manner, resolving issues promptly and effectively.
- Arriving in advance for staff briefings and making sure the store is clean and tidy throughout.
Salon assistant
Feathers
Newmains, North Lanarkshire
2019.06 - 2022.11
- Welcomed customers on entry.
- Ensured client comfort by providing excellent customer service and hospitality.
- Answered calls and booked appointments.
- Organised equipment for the stylist.
- Kept the salon clean and presentable.
- Handled cash payments and sales.
- Worked as part of a team in a fast paced environment offering customers an efficient service.
Education
SVQ Level 3 - Business and Administration
North Lanarkshire Council
Motherwell, North LanarkshireScottish Qualifications Certificate - English
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Health and Food Technology
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Applications of Mathematics
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - English
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Health and Food Technology
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Modern Studies
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Music
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Spanish
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Communication
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Numeracy
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Information and Communication Technology
Airdrie Academy
Airdrie, North LanarkshireScottish Qualifications Certificate - Duke of Edinburgh Award
Airdrie Academy
Airdrie, North LanarkshireSkills
- Outstanding customer service skills
- Professional presentation
- Calm under-pressure
- Team working
- Strong communication skills
- Multitasking
- Health and safety awareness
- Problem-solving
- Leadership
- Attention to detail
Affiliations
- Health and wellbeing
- Travelling and exploring different cultures
- Cooking and baking
- Reading and listening to podcasts
- Socialising and meeting new people
References
References available upon request.
Timeline
Clerical assistant
North Lanarkshire Council
2024.08 - Current
Modern apprentice
North Lanarkshire Council
2023.08 - 2024.08
Production operative
Albert Bartlett
2023.01 - 2023.08
Retail worker
JD Sports
2022.11 - 2023.01
Salon assistant
Feathers
2019.06 - 2022.11
SVQ Level 3 - Business and Administration
North Lanarkshire Council
Scottish Qualifications Certificate - English
Airdrie Academy
Scottish Qualifications Certificate - Health and Food Technology
Airdrie Academy
Scottish Qualifications Certificate - Applications of Mathematics
Airdrie Academy
Scottish Qualifications Certificate - English
Airdrie Academy
Scottish Qualifications Certificate - Health and Food Technology
Airdrie Academy
Scottish Qualifications Certificate - Modern Studies
Airdrie Academy
Scottish Qualifications Certificate - Music
Airdrie Academy
Scottish Qualifications Certificate - Spanish
Airdrie Academy
Scottish Qualifications Certificate - Communication
Airdrie Academy
Scottish Qualifications Certificate - Numeracy
Airdrie Academy
Scottish Qualifications Certificate - Information and Communication Technology
Airdrie Academy
Scottish Qualifications Certificate - Duke of Edinburgh Award
Airdrie Academy