Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Shannon Spiers

Coatbridge,North Lanarkshire

Summary

A 21 year old highly motivated customer-focused individual with experience in excellent customer service within fast paced, high pressure environments. Skilled in working as part of a team with a friendly and approachable manner. Knowledgeable about customer service principles and health and safety protocols, and passionate about delivering exceptional customer service at a high standard.

Height - 180cm

Overview

7
7
years of professional experience

Work history

Clerical assistant

North Lanarkshire Council
Motherwell, North Lanarkshire
2024.08 - Current
  • Managing invoice processing to meet deadlines with a high level of accuracy and ensuring companies receive payment on time.
  • Upholding the organisations reputation by communicating with external parties promptly and professionally regarding queries and complaints.
  • Handled petty cash transactions, maintained records of expenditures.
  • Working in a team to tackle a high volume of work and using communication skills to ensure there are no errors.
  • Developed strong attention to detail and organisational skills.

Modern apprentice

North Lanarkshire Council
Motherwell, North Lanarkshire
2023.08 - 2024.08
  • Based in the HR department which required responding to queries and complaints from all internal staff within the organisation.
  • Adhering to Data Protection laws and legislation ensuring to handle confidential employee information securely and responsibly while taking measures to prevent data breaches.
  • Required to meet weekly deadlines that involved providing updates to management and scheduling group meetings and performance reviews.
  • Performed daily administrative tasks within a professional office environment.
  • Contributed towards a positive work environment by helping colleagues and volunteering to help with events within the organisation e.g presenting at high schools.

Production operative

Albert Bartlett
Airdrie, North Lanarkshire
2023.01 - 2023.08
  • Prioritised health and safety standards by maintaining a clean working environment and following health and safety regulations.
  • Worked in a team to meet strict deadlines which enhanced my communications skills and ability to lead.
  • Complying with strict food hygiene practices and allergy awareness, ensuring to prevent cross-contamination.
  • Ability to work under-pressure while remaining calm and efficient during physically demanding and busy periods.

Retail worker

JD Sports
Coatbridge, North Lanarkshire
2022.11 - 2023.01
  • Organised and stocked shelves.
  • Providing excellent customer service by being a friendly face while maintaining professionalism and helping customers with any questions or requests.
  • Handling customer complaints in a calm professional manner, resolving issues promptly and effectively.
  • Arriving in advance for staff briefings and making sure the store is clean and tidy throughout.

Salon assistant

Feathers
Newmains, North Lanarkshire
2019.06 - 2022.11
  • Welcomed customers on entry.
  • Ensured client comfort by providing excellent customer service and hospitality.
  • Answered calls and booked appointments.
  • Organised equipment for the stylist.
  • Kept the salon clean and presentable.
  • Handled cash payments and sales.
  • Worked as part of a team in a fast paced environment offering customers an efficient service.

Education

SVQ Level 3 - Business and Administration

North Lanarkshire Council
Motherwell, North Lanarkshire

Scottish Qualifications Certificate - English

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Health and Food Technology

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Applications of Mathematics

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - English

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Health and Food Technology

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Modern Studies

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Music

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Spanish

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Communication

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Numeracy

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Information and Communication Technology

Airdrie Academy
Airdrie, North Lanarkshire

Scottish Qualifications Certificate - Duke of Edinburgh Award

Airdrie Academy
Airdrie, North Lanarkshire

Skills

  • Outstanding customer service skills
  • Professional presentation
  • Calm under-pressure
  • Team working
  • Strong communication skills
  • Multitasking
  • Health and safety awareness
  • Problem-solving
  • Leadership
  • Attention to detail

Affiliations

  • Health and wellbeing
  • Travelling and exploring different cultures
  • Cooking and baking
  • Reading and listening to podcasts
  • Socialising and meeting new people

References

References available upon request.

Timeline

Clerical assistant

North Lanarkshire Council
2024.08 - Current

Modern apprentice

North Lanarkshire Council
2023.08 - 2024.08

Production operative

Albert Bartlett
2023.01 - 2023.08

Retail worker

JD Sports
2022.11 - 2023.01

Salon assistant

Feathers
2019.06 - 2022.11

SVQ Level 3 - Business and Administration

North Lanarkshire Council

Scottish Qualifications Certificate - English

Airdrie Academy

Scottish Qualifications Certificate - Health and Food Technology

Airdrie Academy

Scottish Qualifications Certificate - Applications of Mathematics

Airdrie Academy

Scottish Qualifications Certificate - English

Airdrie Academy

Scottish Qualifications Certificate - Health and Food Technology

Airdrie Academy

Scottish Qualifications Certificate - Modern Studies

Airdrie Academy

Scottish Qualifications Certificate - Music

Airdrie Academy

Scottish Qualifications Certificate - Spanish

Airdrie Academy

Scottish Qualifications Certificate - Communication

Airdrie Academy

Scottish Qualifications Certificate - Numeracy

Airdrie Academy

Scottish Qualifications Certificate - Information and Communication Technology

Airdrie Academy

Scottish Qualifications Certificate - Duke of Edinburgh Award

Airdrie Academy
Shannon Spiers